細部へのこだわり
便利なビデオ通話機能で顧客満足度を高めましょう
WEB AND IN-APP CALLS
Real-time audio and video communication
Communicate over the web and in apps quickly and securely, with Web Real-Time Communications (WebRTC) technology – the communication standard for more than a billion devices.
USER PRIVACY AND PROTECTION
Safeguard platform user privacy
Keep communications on-platform while safeguarding users’ privacy with anonymization and voice over IP.
RECORDING
Store recorded communication with your customers
Record voice and video communication with your customers and hold on to your conversations for whenever you may need them.
OMNICHANNEL SUPPORT
Easily add video to your communications stack
Send call invitations across different mobile channels, integrate phone dial-in, and share follow-up surveys on your customers’ preferred channels.
PLATFORM SUPPORT
Connect over different platforms
Support for several types of one-to-one calls, Web browser to web browser audio and video calls, Mobile application to mobile application audio and video calls, Web browser to mobile application audio and video calls and vice versa.
INFOBIP CONVERSATIONS
Add video to your contact centre
Manage video conversations from a unified workspace where your team can view conversation data history, access customer data, messages template and more. A solution that is fast to implement and simple to use.
FAILOVER OPTIONS
Have a backup if things go wrong
Enable live chat or phone dial-in as failover options where internet is not stable.