Blog
Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.
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Elections: How SMS and 10DLC can increase voter engagement and combat misinformation
The most effective ways to communicate with voters to ensure they make informed choices during election season.
Getting started with marketing automation – strategy and examples
A guide to getting started with marketing automation including strategy, the tools you’ll need, and some real marketing automation examples.
How to make AI shopping assistants your brand ambassadors
Learn how AI shopping assistants are transforming the retail landscape, driven by the need for exceptional customer experiences in an era where every interaction matters.
10 appointment reminder SMS templates for every business
Use our ready-made templates for SMS appointment reminders, and learn how our customers use these to reduce no-shows.
Shifts in retail: Why generational targeting isn’t working
We surveyed 2,000 retail consumers in the UK to find out how they prefer to communicate with brands. Dive into the findings that challenge traditional retail targeting practices.
21 of the best free AI courses you can start today
Level up your AI and machine learning knowledge in 2024 with our curated list of the best free courses and resources available on the web.
Customer loyalty programs: A quick guide
Deep dive into the world of loyalty programs, and discover nine types of programs that have brought businesses closer to their customers, as well as how to make your brand stand out.
A guide to global SMS compliance laws
SMS laws and regulations vary from country to country. Read our guide to understand the crucial aspects of SMS compliance across the globe.
Whispp: Empowering voices with assistive voice technology
Discover how Whispp is changing the conversation with its assistive voice technology, making communication easier and more natural for individuals with speech or voice impairments.
How to create an AI
Creating AI is more accessible than you might think. Learn how to build real artificial intelligence that can take the strain off the humans in your organization.
How robocalls are threatening election integrity
Robocalls have become a major threat to election integrity, spreading misinformation and potentially influencing voters. Find out what steps can be taken to stop scammers and protect our democracy.
How to nail your email delivery strategy ahead of Black Friday and the shopping season
With the peak shopping season now extending from October to January, now is the time to ensure that your email strategy and infrastructure is ready to capitalize. Find out how with our detailed guide.
SIM swapping fraud: What is it and how to prevent it
Learn about the dangers of SIM swapping fraud, and what can be done to prevent it from causing serious financial loss.
All about the rising trend of in-app voice calls
Learn how to incorporate voice calls into your app or platform to offer customers seamless and convenient customer support.
Transform your business communication with Viber Business Calls
Improve customer satisfaction with Viber Business Calls. Find out how to provide exceptional service and personalized interactions.
WhatsApp banking: 19 examples for better customer experiences
Deep dive into the world of banking via WhatsApp and learn about benefits, best practices, use cases, and how to get started.
What is smishing and how to prevent it
Read about smishing, one of the biggest threats to the mobile industry, and learn what mobile operators, brands, and users can do to protect themselves.
Top trends for the future of B2C communication
Find out what technologies will power the future of business-to-consumer messaging, and how our solutions are built to help you adapt to these changes in customer communication.
Omnichannel retail strategy for transformed customer experiences
Transform customer experiences with this omnichannel retail strategy for improved customer journeys and a smoother path to purchase.
WhatsApp marketing: Best practices and strategies for 2024
How to craft an effective WhatsApp marketing strategy that incorporates the apps latest features and tools designed especially for business.
A complete guide to SMS fraud detection and prevention
Learn about the latest SMS fraud tactics criminals are using, how they work, and how they can be prevented.
Apple to support RCS in 2024: Everything we know so far
Apple announced it will support RCS on iOS devices in 2024. Find out what it could mean for the future of messaging.
Understanding large language models vs. generative AI
Uncover the differences between large language models and generative AI and how these tools can be leveraged by businesses.
Blink: How AI-powered neobanks are changing the game for banking
Learn how Blink, an AI-powered neobank is transforming banking and setting a new standard for customer satisfaction and convenience.
Zalo for business: The complete guide
Discover Zalo, Vietnam’s top messaging app, and learn how it can enhance your business’ communication in the Vietnamese market.
Sora: All about text-to-video AI and what it could mean for businesses
Discover about OpenAI’s text-to-video model, Sora, and what potential it holds for improving customer experiences.