We’re happy to find a single platform solution to cover our entire customer journey right from service to transactional and promotional activities. Infobip’s solutions were not only easy to integrate but implement as well, enabling us to quickly get up and running with an omnichannel strategy. Answers helped us automate our communication over our customers preferred channels – web Live Chat and WhatsApp, Conversations empowered our agents to deal with complex queries, and SMS let us make the verification process seamless. With Infobip we’re truly able to provide our customers with a digitized car buying experience.
Anna Kim, Regional Marketing Director, Carsome
Infobip’s platform has helped us, at Beam&Go, to improve our customer communications at scale. Before Infobip, our customer service processes were manual, while now, they are more automated, cost-efficient, and user-friendly. Our customers now experience a seamless customer journey while at the same time we’ve cut costs by around 30%.
Kath Cayabyab, Marketing Team Lead, Beam&Go