Communication that meets customer needs
Integrate your existing Facebook Business page with the Messenger app to help customers discover your brand, explore your offer, and provide post-purchase support that improves customer satisfaction.
Messenger from Facebook
enables you to:
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Attract new customers
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Book appointments
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Boost offline sales
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Product fast support during purchase
Provide faster service across all stages of the customer journey
Automate your customer communication and enable live agent takeover when you combine Infobip’s cloud contact center solution, Conversations, and chatbot building platform, Answers.
Возможности
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Documents
Send necessary documents, such as pricing lists and menus, to provide customers all the information they need in one place.
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Buttons
Navigate customer communication by setting up predefined buttons that lead them to take their next action.
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Media
Enrich messages with media, such as images, videos, and audio files to elevate the customer support experience.
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Entry Points
Use different platforms to direct customers to your new communication channel.
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Carousels
Showcase your offering and make it easier for customers to explore and connect with you at the same time.
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Quick Replies
Make communicating easier by setting up predefined replies and pre-filled form options for customers.
Use Cases
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Real Estate Virtual Assistant
Automate your lead generation process by providing property information via chatbot.
Learn more -
Activate a Credit Card with a Chatbot
Use a chatbot on your Facebook page to advise, navigate, and resolve customers’ request.
Learn more
The Infobip Advantage
Integrate with Conversations and Answers
Get your contact center up and running in the cloud within 24 hours and build self-service or AI chatbots when you use Conversations and Answers. Reply instantly to frequently asked questions and resolve complex customer queries with seamless agent takeover to increase customer satisfaction.
Start Free for 60 DaysLocal, Globally
Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.
Find out moreOwn Infrastructure
Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources.
Find out moreLeading CPaaS solutions
Work with the experts powering the global communication platform that helps businesses build better customer experiences across all channels over a single web interface.
Find out moreProvide Fast Customer Service
over the app with 1.3 billion users worldwide