{"id":37141,"date":"2019-12-01T15:07:17","date_gmt":"2019-12-01T13:07:17","guid":{"rendered":"https:\/\/www2.infobip.com\/solutions\/customer-service"},"modified":"2022-10-26T11:32:04","modified_gmt":"2022-10-26T09:32:04","slug":"servico-do-cliente","status":"publish","type":"solutions","link":"https:\/\/www2.infobip.com\/pt\/solucoes\/servico-do-cliente","title":{"rendered":"Atendimento ao Cliente"},"content":{"rendered":"<section id=\"depoimentos\"\n         class=\"o-section o-section--testimonials  o-section--testimonials-slider js-scroll-to-section\">\n    <div class=\"o-container o-container--wide\">\n        \n        <div class=\"c-testimonials-slider-wrapper-outer js-testimonials-slider-wrapper\">\n\n            <div class=\"c-testimonials-slider-wrapper swiper-container js-testimonials-slider\">\n                <ul class=\"c-testimonials-slider c-testimonials-slider--light-blue | swiper-wrapper\">\n\t\t\t        <!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider__item c-testimonials-slider__item--no-case-study swiper-slide\">\n    <header class=\"c-testimonials-slider__left\">\n\t\t            <div class=\"c-testimonials-slider__logo\">\n                <!-- LOGO -->\n                <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02134251\/raiffeisen-bank-logo-small.png\"\n                             alt=\"\">\n\t\t                                <\/figure>\n                <!-- \/\/LOGO -->\n            <\/div>\n\t\t\t    <\/header>\n    <article class=\"c-testimonials-slider__right\">\n\n\t\t\n        <h4 class=\"u-a3 | u-regular | c-testimonials-slider__quote\">\n\t\t\tAumentamos em 19% e reduzimos em 10 vezes nossos custos associados a Central de Atendimento.        <\/h4>\n\n\t\t\n        <h5 class=\"c-testimonials-slider__author | u-b0 u-b0--b | u-bold\">\n\t\t\tIlya Schirov        <\/h5>\n        <span class=\"c-testimonials-slider__author-position | u-b2 | u-regular\">\n\t\t\tVice-Presidente S\u00eanior, Banco Raiffesen R\u00fassia        <\/span>\n    <\/article>\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider__item c-testimonials-slider__item--no-case-study swiper-slide\">\n    <header class=\"c-testimonials-slider__left\">\n\t\t            <div class=\"c-testimonials-slider__logo\">\n                <!-- LOGO -->\n                <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02134248\/gt-bank-logo-small.png\"\n                             alt=\"\">\n\t\t                                <\/figure>\n                <!-- \/\/LOGO -->\n            <\/div>\n\t\t\t    <\/header>\n    <article class=\"c-testimonials-slider__right\">\n\n\t\t\n        <h4 class=\"u-a3 | u-regular | c-testimonials-slider__quote\">\n\t\t\tUma implementa\u00e7\u00e3o muito bem sucedida das tecnologias Infobip resultou em valores de ROI acima de 200.        <\/h4>\n\n\t\t\n        <h5 class=\"c-testimonials-slider__author | u-b0 u-b0--b | u-bold\">\n\t\t\tFemi Nwaosa        <\/h5>\n        <span class=\"c-testimonials-slider__author-position | u-b2 | u-regular\">\n\t\t\tGerente de Solu\u00e7\u00f5es Corporativas de Cobran\u00e7a e Vendas Digitais &#8211; ePayment no GT Bank        <\/span>\n    <\/article>\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider__item c-testimonials-slider__item--no-case-study swiper-slide\">\n    <header class=\"c-testimonials-slider__left\">\n\t\t            <div class=\"c-testimonials-slider__logo\">\n                <!-- LOGO -->\n                <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/03101140\/chocolife-logo-small.png\"\n                             alt=\"\">\n\t\t                                <\/figure>\n                <!-- \/\/LOGO -->\n            <\/div>\n\t\t\t    <\/header>\n    <article class=\"c-testimonials-slider__right\">\n\n\t\t\n        <h4 class=\"u-a3 | u-regular | c-testimonials-slider__quote\">\n\t\t\tEstamos encantados com o servi\u00e7o porque ele nos permite enviar notifica\u00e7\u00f5es eficazes e na hora certa.        <\/h4>\n\n\t\t\n        <h5 class=\"c-testimonials-slider__author | u-b0 u-b0--b | u-bold\">\n\t\t\tNikolay Shcherbak        <\/h5>\n        <span class=\"c-testimonials-slider__author-position | u-b2 | u-regular\">\n\t\t\tDiretor Financeiro, Chocolife.me        <\/span>\n    <\/article>\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n                <\/ul>\n\n                <div class=\"c-testimonials-slider-navigation\">\n                    <button type=\"button\"\n                            class=\"c-slider-arrow c-slider-arrow--large c-slider-arrow--previous js-testimonials-slider-previous\"\n                            tabindex=\"0\" role=\"button\" aria-label=\"Next slide\" aria-disabled=\"false\">\n                        <svg class=\"u-icon u-icon--arrow-squircle-left-small\">\n                            <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-left-small\"><\/use>\n                        <\/svg>\n                    <\/button>\n                    <button type=\"button\"\n                            class=\"c-slider-arrow c-slider-arrow--large c-slider-arrow--next js-testimonials-slider-next\"\n                            tabindex=\"0\"\n                            role=\"button\" aria-label=\"Next slide\" aria-disabled=\"false\">\n                        <svg class=\"u-icon u-icon--arrow-squircle-right-small\">\n                            <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-right-small\"><\/use>\n                        <\/svg>\n                    <\/button>\n                <\/div>\n\n            <\/div>\n\n            <div class=\"c-testimonials-slider-pagination-wrapper swiper-container js-testimonials-slider-pagination\">\n\n                <ul class=\"c-testimonials-slider-pagination swiper-wrapper\">\n\n\t\t\t        <!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider-pagination__item swiper-slide\">\n    <!-- LOGO -->\n    <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t    \t\t    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02134251\/raiffeisen-bank-logo-small.png\" alt=\"\">\n        \n                <\/figure>\n    <!-- \/\/LOGO -->\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider-pagination__item swiper-slide\">\n    <!-- LOGO -->\n    <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t    \t\t    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02134248\/gt-bank-logo-small.png\" alt=\"\">\n        \n                <\/figure>\n    <!-- \/\/LOGO -->\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider-pagination__item swiper-slide\">\n    <!-- LOGO -->\n    <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t    \t\t    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/03101140\/chocolife-logo-small.png\" alt=\"\">\n        \n                <\/figure>\n    <!-- \/\/LOGO -->\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n                <\/ul>\n            <\/div>\n\n\t        \n        <\/div>\n\n    <\/div>\n<\/section>\n\n\n\t<section id=\"customer-journey\" class=\"o-section o-section__bg--light-grey o-section--customer-journey\">\n\n\t    <div class=\"o-container o-container--wide\">\n        \t        <div class=\"o-section__heading | o-section__heading--centered | o-section__heading--x-wide\">\n\t            <h2 class=\"u-a5\">\n\t                <b>Solu\u00e7\u00f5es que melhoram o servi\u00e7o ao cliente e ajudam operadores<\/b>\t            <\/h2>\n\t\t                  \n\t        <\/div>\n\t    <div class=\"c-big-tabs c-big-tabs--horizontal c-big-tabs--has-no-border\">\n    <ul class=\"c-big-tabs__navigation-wrapper\" data-tabs=\"\" data-tabs-0=\"\" role=\"tablist\" data-index=\"viabilize-o-atendimento-ao-cliente-em-qualquer-canal\">\n                    <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_d129536ea6007565a7907d5449a100ef-tab-0\"\n                   class=\"u-flex u-flex--align-y-center\" data-tab-default=\"\"                   id=\"tabby-toggle_block_d129536ea6007565a7907d5449a100ef-tab-0\" role=\"tab\" aria-controls=\"block_d129536ea6007565a7907d5449a100ef-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"1\" data-related=\"viabilize-o-atendimento-ao-cliente-em-qualquer-canal\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Viabilize o atendimento ao cliente em qualquer canal                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                        <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_d129536ea6007565a7907d5449a100ef-tab-1\"\n                   class=\"u-flex u-flex--align-y-center\"                    id=\"tabby-toggle_block_d129536ea6007565a7907d5449a100ef-tab-0\" role=\"tab\" aria-controls=\"block_d129536ea6007565a7907d5449a100ef-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"2\" data-related=\"disponibilize-atendimento-contextualizado-ao-cliente\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Disponibilize atendimento contextualizado ao cliente                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                        <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_d129536ea6007565a7907d5449a100ef-tab-2\"\n                   class=\"u-flex u-flex--align-y-center\"                    id=\"tabby-toggle_block_d129536ea6007565a7907d5449a100ef-tab-0\" role=\"tab\" aria-controls=\"block_d129536ea6007565a7907d5449a100ef-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"3\" data-related=\"automatize-notifica\u00e7\u00f5es-de-servi\u00e7os\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Automatize notifica\u00e7\u00f5es de servi\u00e7os                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                        <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_d129536ea6007565a7907d5449a100ef-tab-3\"\n                   class=\"u-flex u-flex--align-y-center\"                    id=\"tabby-toggle_block_d129536ea6007565a7907d5449a100ef-tab-0\" role=\"tab\" aria-controls=\"block_d129536ea6007565a7907d5449a100ef-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"4\" data-related=\"otimize-os-recursos-dos-operadores\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Otimize os recursos dos operadores                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                <\/ul>\n    <div class=\"c-big-tabs__content-wrapper\">\n                <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_d129536ea6007565a7907d5449a100ef-tab-0\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_d129536ea6007565a7907d5449a100ef-tab-0\" >\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Aumente a satisfa\u00e7\u00e3o do cliente com respostas em qualquer lugar, a qualquer hora            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    DEIXE SEUS CLIENTES ESCOLHEREM O CANAL                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Atenda clientes via telefone, chat, aplicativos e e-mail enquanto cuida de toda comunica\u00e7\u00e3o a partir de uma \u00fanica plataforma.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    VIABILIZE ACESSO IMEDIATO                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    D\u00ea a seus clientes acesso a suporte em tempo real via aplicativos de chat ou chat via web ao vivo.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194753\/solutions_customer_service_manage-customer.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                    <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_d129536ea6007565a7907d5449a100ef-tab-1\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_d129536ea6007565a7907d5449a100ef-tab-1\" hidden=\"hidden\">\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Tenha vis\u00e3o total das necessidades e comportamentos de seus clientes            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    VISUALIZE HIST\u00d3RICOS DE CONVERSAS                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    D\u00ea aos operadores o acesso ao hist\u00f3rico completo de conversa de clientes em um \u00fanico painel.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    UNIFIQUE DADOS DE CLIENTES                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Crie perfis unificados de clientes com base em dados e comportamentos de cada um e fa\u00e7a conversas virarem experi\u00eancias.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194753\/solutions_customer_service_view-customer.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                    <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_d129536ea6007565a7907d5449a100ef-tab-2\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_d129536ea6007565a7907d5449a100ef-tab-2\" hidden=\"hidden\">\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Informe clientes sobre tudo o que precisam saber, em escala            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    ENVIE ALERTAS PROATIVOS                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Envie alertas automatizados e lembretes para situa\u00e7\u00f5es que requerem a\u00e7\u00f5es em prazo espec\u00edfico.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    AUTOMATIZE CANAIS                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Mantenha clientes informados sobre as coisas com as quais se importam atrav\u00e9s de aplicativos de chat, SMS, e-mail, aplicativos de mensageria para dispositivos m\u00f3veis, RCS ou voz.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194752\/solutions_customer_service_automate-messaging.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                    <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_d129536ea6007565a7907d5449a100ef-tab-3\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_d129536ea6007565a7907d5449a100ef-tab-3\" hidden=\"hidden\">\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                D\u00ea aos operadores as ferramentas de que necessitam para uma comunica\u00e7\u00e3o melhor e contextualizada            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    UNIFIQUE A COMUNICA\u00c7\u00c3O TRANSVERSAL                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Visualize hist\u00f3rias completas de conversas por meio de um painel com categoriza\u00e7\u00e3o com base nos perfis dos clientes.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    AUTOMATIZE RESPOSTAS                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Ajude os operadores lidar com conversas de prioridade mais alta automatizando as mais simples utilizando chatbots e IVR (Unidade de Resposta Aud\u00edvel).                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194752\/solutions_customer_service_empower-agents.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                <\/div>\n<\/div>\n\n    <\/div>\n<\/section>\n\n\n<section class=\"o-section | o-section--benefits | o-section--solutions-use-cases\">\n    <div class=\"o-container\">\n        <div class=\"o-section__content | o-section__content--right | o-section__content--benefits\">\n            <ul class=\"c-banner-list | c-banner-list--benefits |  c-banner-list--benefits-4 | c-banner-list--benefits-industries\">\n\n                <li class=\"c-banner-list__item\">\n\n                    <!-- BANNER -->\n                    <div class=\"c-banner | c-banner--use-cases\">\n                        <div class=\"c-banner__left\">\n\n                            <!-- BANNER TABS -->\n                            <div class=\"c-banner-tabs c-banner-tabs--vertical js-animation-tab-parent\">\n                                <div class=\"c-banner__illustration c-banner__illustration--portrait\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"block_12491b3f02e6c4cedeb913010e03eaba-0\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-animation-wrapper\">\n                                                    <div class=\"c-animation\">\n                                                        <div class=\"c-animation__container js-illustration-animation\"\n                                                             data-animation=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11180036\/01_solutions_banking_support.json\"\n                                                             data-loop=\"false\"\n                                                        >\n                                                            <!-- ILLUSTRATION -->\n                                                        <\/div>\n                                                    <\/div>\n                                                <\/div>\n                                                                                        <\/div>\n                                            \t\t\t\t\t\t\t\t\t\t\t<div id=\"block_12491b3f02e6c4cedeb913010e03eaba-1\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-animation-wrapper\">\n                                                    <div class=\"c-animation\">\n                                                        <div class=\"c-animation__container js-illustration-animation\"\n                                                             data-animation=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11180100\/01_ondemand_support_chatbot.json\"\n                                                             data-loop=\"false\"\n                                                        >\n                                                            <!-- ILLUSTRATION -->\n                                                        <\/div>\n                                                    <\/div>\n                                                <\/div>\n                                                                                        <\/div>\n                                            \t\t\t\t\t\t\t\t\t\t\t<div id=\"block_12491b3f02e6c4cedeb913010e03eaba-2\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-animation-wrapper\">\n                                                    <div class=\"c-animation\">\n                                                        <div class=\"c-animation__container js-illustration-animation\"\n                                                             data-animation=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11180050\/01_retail_support_chatbot.json\"\n                                                             data-loop=\"false\"\n                                                        >\n                                                            <!-- ILLUSTRATION -->\n                                                        <\/div>\n                                                    <\/div>\n                                                <\/div>\n                                                                                        <\/div>\n                                            \n                                <\/div>\n                            <\/div>\n                            <!-- \/\/BANNER TABS -->\n                        <\/div>\n\n                        <div class=\"c-banner__right\">\n                            <article class=\"c-banner__content\" data-tabs>\n\n                                <h3 class=\"u-a5\">\n\t\t\t\t\t\t\t\t\tCasos de uso                                <\/h3>\n\n                                <ul class=\"c-numbered-list c-numbered-list--bordered u-regular\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_12491b3f02e6c4cedeb913010e03eaba-0\" data-tab-default>\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">01<\/span>\n                                                <span>Perguntas frequentes automatizadas<\/span>\n                                            <\/a>\n                                        <\/li>\n                                            \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_12491b3f02e6c4cedeb913010e03eaba-1\" >\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">02<\/span>\n                                                <span>Suporte automatizado<\/span>\n                                            <\/a>\n                                        <\/li>\n                                            \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_12491b3f02e6c4cedeb913010e03eaba-2\" >\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">03<\/span>\n                                                <span>Assistente de compras automatizado<\/span>\n                                            <\/a>\n                                        <\/li>\n                                                                            <\/ul>\n                            <\/article>\n\n\t                        \n                        <\/div>\n                    <\/div>\n\n                    <!-- \/\/BANNER -->\n                <\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Empodere sua equipe para que providenciem suporte excepcional e contextualizado, via qualquer canal.<\/p>\n","protected":false},"featured_media":25562,"template":"","solution-category":[448],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Atendimento ao Cliente - Infobip<\/title>\n<meta name=\"description\" content=\"Check out our solution around the topic of &quot; Atendimento ao Cliente &quot;\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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