{"id":366542,"date":"2024-03-11T22:44:23","date_gmt":"2024-03-11T20:44:23","guid":{"rendered":"https:\/\/www2.infobip.com\/?post_type=partners&#038;p=366542"},"modified":"2024-03-11T22:49:13","modified_gmt":"2024-03-11T20:49:13","slug":"vocalcom-br","status":"publish","type":"partners","link":"https:\/\/www2.infobip.com\/pt\/partnership\/partners\/vocalcom-br","title":{"rendered":"Vocalcom"},"content":{"rendered":"\n<h3>Sobre o parceiro:<\/h3>\n\n\n\n<p>L\u00edder em solu\u00e7\u00f5es de intera\u00e7\u00e3o omnichannel com o cliente, a Vocalcom capitaliza 28 anos de experi\u00eancia e presen\u00e7a internacional em 47 pa\u00edses. Por meio de sua renomada solu\u00e7\u00e3o, Hermes360, eles apoiam grandes marcas e terceirizados no gerenciamento de seus servi\u00e7os de atendimento ao cliente, campanhas de vendas, telemarketing e esfor\u00e7os de cobran\u00e7a, todos orquestrados pelo CRM.&nbsp;<\/p>\n\n\n\n<p>A Vocalcom ajuda as empresas a criar jornadas diferenciadas para os clientes com base em IA e dados, selecionando para cada intera\u00e7\u00e3o a combina\u00e7\u00e3o de canais preferida e o melhor momento, fidelizando o cliente final ao custo certo para BPO e atendimento.&nbsp;<\/p>\n\n\n\n<p>A solu\u00e7\u00e3o h\u00edbrida, implantada no modo de nuvem p\u00fablica (AWS) ou no local, permite o gerenciamento din\u00e2mico de agentes e fluxos de chamadas para otimiza\u00e7\u00e3o de custos e qualidade.<\/p>\n\n\n\n<h3>Principal especialidade:<\/h3>\n\n\n\n<p>ISV &#8211; Atendimento ao Cliente<\/p>\n\n\n\n<h3>Principais verticais atendidas:<\/h3>\n\n\n\n<p>Servi\u00e7os P\u00fablicos, Servi\u00e7os Financeiros, Sa\u00fade e Fitness, Produ\u00e7\u00e3o e Manufatura, Varejo e E-Commerce, Tecnologia e Software, Telecomunica\u00e7\u00f5es, Transporte e Log\u00edstica, Viagens e Hospitalidade<\/p>\n\n\n\n<h3>Regi\u00e3o em que opera:&nbsp;<\/h3>\n\n\n\n<p>Arg\u00e9lia, Argentina, Bahrein, B\u00e9lgica, Brasil, Chile, Col\u00f4mbia, Congo, Costa do Marfim, Dinamarca, Egito, Eti\u00f3pia, Fran\u00e7a, Gab\u00e3o, G\u00e2mbia, Gana, Guadalupe, Guatemala, Guin\u00e9, Honduras, Irlanda, It\u00e1lia, Qu\u00eania, Kuwait, Lesoto, Lib\u00e9ria, L\u00edbia, Mali, Maurit\u00e2nia, Maur\u00edcio, M\u00e9xico, M\u00f4naco, Marrocos, Nam\u00edbia, Pa\u00edses Baixos, N\u00edger, Nig\u00e9ria, Paraguai, Peru, Pol\u00f4nia, Portugal, Catar, Ar\u00e1bia Saudita, Senegal, S\u00e9rvia, Eslov\u00eania, Som\u00e1lia, \u00c1frica do Sul, Espanha, Su\u00ed\u00e7a, Tanz\u00e2nia, Togo, Tun\u00edsia, Turquia, Emirados \u00c1rabes Unidos, Reino Unido, Estados Unidos, Uruguai, Venezuela, Z\u00e2mbia<\/p>\n","protected":false},"featured_media":366543,"template":"","partner-type":[662],"regions-category":[617],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - 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