{"id":158857,"date":"2022-02-28T16:04:43","date_gmt":"2022-02-28T14:04:43","guid":{"rendered":"https:\/\/www2.infobip.com\/?post_type=downloads&#038;p=158857"},"modified":"2022-02-28T16:04:47","modified_gmt":"2022-02-28T14:04:47","slug":"ebook-diferencas-percepcoes-cx-instituicoes-financeiras-clientes","status":"publish","type":"downloads","link":"https:\/\/www2.infobip.com\/pt\/downloads\/ebook-diferencas-percepcoes-cx-instituicoes-financeiras-clientes","title":{"rendered":"Por que as institui\u00e7\u00f5es financeiras brasileiras e os clientes t\u00eam percep\u00e7\u00f5es diferentes em rela\u00e7\u00e3o a CX?"},"content":{"rendered":"\n<p>Neste eBook voc\u00ea vai conferir: <\/p>\n\n\n\n<ul><li>A experi\u00eancia do cliente no contexto financeiro;<\/li><li>A percep\u00e7\u00e3o das institui\u00e7\u00f5es financeiras (no Brasil e em LATAM) sobre o impacto de CX na imagem, reputa\u00e7\u00e3o e no volume de neg\u00f3cios; <\/li><li>A percep\u00e7\u00e3o dos clientes financeiros (no Brasil e em LATAM) sobre estes mesmos t\u00f3picos; <\/li><li>An\u00e1lise deste contraste e o que o est\u00e1 causando; <\/li><li>Quais as repercuss\u00f5es que essas lacunas de percep\u00e7\u00e3o t\u00eam sobre as institui\u00e7\u00f5es financeiras e seus clientes. <\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Entenda mais sobre a experi\u00eancia do cliente no setor financeiro, a import\u00e2ncia atribu\u00edda a isso pelos bancos e fintechs e tamb\u00e9m pelos clientes no Brasil e em LATAM. <\/p>\n","protected":false},"featured_media":158890,"template":"","download-category":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>[eBook] Diferen\u00e7as de percep\u00e7\u00e3o entre institui\u00e7\u00f5es financeiras e clientes em rela\u00e7\u00e3o a CX<\/title>\n<meta name=\"description\" content=\"Entenda mais sobre a experi\u00eancia do cliente no setor financeiro, a import\u00e2ncia atribu\u00edda a isso pelos bancos e fintechs e tamb\u00e9m pelos clientes no Brasil e em LATAM.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www2.infobip.com\/pt\/downloads\/ebook-diferencas-percepcoes-cx-instituicoes-financeiras-clientes\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[eBook] Diferen\u00e7as de percep\u00e7\u00e3o entre institui\u00e7\u00f5es financeiras e clientes em rela\u00e7\u00e3o a CX\" \/>\n<meta property=\"og:description\" content=\"Entenda mais sobre a experi\u00eancia do cliente no setor financeiro, a import\u00e2ncia atribu\u00edda a isso pelos bancos e fintechs e tamb\u00e9m pelos clientes no Brasil e em LATAM.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www2.infobip.com\/pt\/downloads\/ebook-diferencas-percepcoes-cx-instituicoes-financeiras-clientes\" \/>\n<meta property=\"og:site_name\" content=\"Infobip\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-28T14:04:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2022\/02\/25145756\/infobip-fs-brochure-social-card-pt.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www2.infobip.com\/pt\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"[eBook] Diferen\u00e7as de percep\u00e7\u00e3o entre institui\u00e7\u00f5es financeiras e clientes em rela\u00e7\u00e3o a CX","description":"Entenda mais sobre a experi\u00eancia do cliente no setor financeiro, a import\u00e2ncia atribu\u00edda a isso pelos bancos e fintechs e tamb\u00e9m pelos clientes no Brasil e em LATAM.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www2.infobip.com\/pt\/downloads\/ebook-diferencas-percepcoes-cx-instituicoes-financeiras-clientes","og_locale":"pt_PT","og_type":"article","og_title":"[eBook] Diferen\u00e7as de percep\u00e7\u00e3o entre institui\u00e7\u00f5es financeiras e clientes em rela\u00e7\u00e3o a CX","og_description":"Entenda mais sobre a experi\u00eancia do cliente no setor financeiro, a import\u00e2ncia atribu\u00edda a isso pelos bancos e fintechs e tamb\u00e9m pelos clientes no Brasil e em LATAM.","og_url":"https:\/\/www2.infobip.com\/pt\/downloads\/ebook-diferencas-percepcoes-cx-instituicoes-financeiras-clientes","og_site_name":"Infobip","article_modified_time":"2022-02-28T14:04:47+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2022\/02\/25145756\/infobip-fs-brochure-social-card-pt.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www2.infobip.com\/pt"},{"@type":"ListItem","position":2,"name":""}]}]}},"_links":{"self":[{"href":"https:\/\/www2.infobip.com\/pt\/wp-json\/wp\/v2\/downloads\/158857\/"}],"collection":[{"href":"https:\/\/www2.infobip.com\/pt\/wp-json\/wp\/v2\/downloads\/"}],"about":[{"href":"https:\/\/www2.infobip.com\/pt\/wp-json\/wp\/v2\/types\/downloads\/"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www2.infobip.com\/pt\/wp-json\/wp\/v2\/media\/158890\/"}],"wp:attachment":[{"href":"https:\/\/www2.infobip.com\/pt\/wp-json\/wp\/v2\/media\/?parent=158857"}],"wp:term":[{"taxonomy":"download-category","embeddable":true,"href":"https:\/\/www2.infobip.com\/pt\/wp-json\/wp\/v2\/download-category\/?post=158857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}