{"id":291060,"date":"2022-06-06T12:26:22","date_gmt":"2022-06-06T10:26:22","guid":{"rendered":"https:\/\/www2.infobip.com\/downloads\/the-human-automated-impact-on-apac-cx"},"modified":"2022-07-05T11:07:29","modified_gmt":"2022-07-05T09:07:29","slug":"the-human-automated-impact-on-apac-cx","status":"publish","type":"downloads","link":"https:\/\/www2.infobip.com\/id\/downloads\/the-human-automated-impact-on-apac-cx","title":{"rendered":"Otomatisasi Manusia pada Pengalaman Pelanggan (CX) APAC"},"content":{"rendered":"\n<section class=\"o-r-section o-r-section--big o-r-section--light-blue\">\n    <div class=\"o-r-container\">\n        <div class=\"c-survey-results c-survey-results--up-to-3-tiled\">\n            <header class=\"c-survey-results__header u-r-text-center\">\n                <h2 class=\"c-survey-results__title u-r-a3 u-r-fw-900\">Tren CX di APAC<\/h2>\n                <p class=\"c-survey-results__subtitle u-r-b0\">Sumber: Sebuah studi yang dilakukan oleh Forrester Consulting atas nama Infobip <\/p>\n            <\/header>\n\n            <div class=\"c-survey-results__content\">\n\t\t\t\t\t\t\t\t                    <div class=\"c-survey-results__stats\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- CIRC CHART -->\n<div class=\"c-circ-chart__wrapper\">\n    <div class=\"c-circ-chart js-circ-chart\" data-chart-value=\"2\">\n        <svg viewBox=\"0 0 40 40\">\n            <path class=\"c-circ-chart__background\"\n                d=\"M20 4\n                    a 15.9155 15.9155 0 0 1 0 31.831\n                    a 15.9155 15.9155 0 0 1 0 -31.831\"\n                \/>\n            <path class=\"c-circ-chart__progress js-circ-progress\"\n                stroke-dasharray=\"0, 100\"\n                stroke-linecap=\"round\"\n                d=\"M20 4\n                    a 15.9155 15.9155 0 0 1 0 31.831\n                    a 15.9155 15.9155 0 0 1 0 -31.831\"\n                \/>\n        <\/svg>\n    <\/div>\n    <div class=\"c-circ-chart__info\">\n        <div class=\"c-circ-chart__label u-r-a3 u-r-fw-900\"><span class=\"js-circ-value\">0<\/span>%<\/div>\n        <div class=\"c-circ-chart__description u-r-b2\">\n            Meningkatnya preferensi pelanggan di APAC untuk layanan chatbot otomatis untuk perjalanan pembelian.        <\/div>\n    <\/div>\n<\/div>\n<!-- end CIRC CHART -->\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- CIRC CHART -->\n<div class=\"c-circ-chart__wrapper\">\n    <div class=\"c-circ-chart js-circ-chart\" data-chart-value=\"38\">\n        <svg viewBox=\"0 0 40 40\">\n            <path class=\"c-circ-chart__background\"\n                d=\"M20 4\n                    a 15.9155 15.9155 0 0 1 0 31.831\n                    a 15.9155 15.9155 0 0 1 0 -31.831\"\n                \/>\n            <path class=\"c-circ-chart__progress js-circ-progress\"\n                stroke-dasharray=\"0, 100\"\n                stroke-linecap=\"round\"\n                d=\"M20 4\n                    a 15.9155 15.9155 0 0 1 0 31.831\n                    a 15.9155 15.9155 0 0 1 0 -31.831\"\n                \/>\n        <\/svg>\n    <\/div>\n    <div class=\"c-circ-chart__info\">\n        <div class=\"c-circ-chart__label u-r-a3 u-r-fw-900\"><span class=\"js-circ-value\">0<\/span>%<\/div>\n        <div class=\"c-circ-chart__description u-r-b2\">\n            Dari pelanggan yang disurvei yang merasa kesulitan untuk terhubung dengan agen langsung.        <\/div>\n    <\/div>\n<\/div>\n<!-- end CIRC CHART -->\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- CIRC CHART -->\n<div class=\"c-circ-chart__wrapper\">\n    <div class=\"c-circ-chart js-circ-chart\" data-chart-value=\"60\">\n        <svg viewBox=\"0 0 40 40\">\n            <path class=\"c-circ-chart__background\"\n                d=\"M20 4\n                    a 15.9155 15.9155 0 0 1 0 31.831\n                    a 15.9155 15.9155 0 0 1 0 -31.831\"\n                \/>\n            <path class=\"c-circ-chart__progress js-circ-progress\"\n                stroke-dasharray=\"0, 100\"\n                stroke-linecap=\"round\"\n                d=\"M20 4\n                    a 15.9155 15.9155 0 0 1 0 31.831\n                    a 15.9155 15.9155 0 0 1 0 -31.831\"\n                \/>\n        <\/svg>\n    <\/div>\n    <div class=\"c-circ-chart__info\">\n        <div class=\"c-circ-chart__label u-r-a3 u-r-fw-900\"><span class=\"js-circ-value\">0<\/span>%<\/div>\n        <div class=\"c-circ-chart__description u-r-b2\">\n            Dari sampel penelitian yang menyatakan interaksi dukungan baru-baru ini gagal memenuhi harapan.        <\/div>\n    <\/div>\n<\/div>\n<!-- end CIRC CHART -->\t\t\t\t\t\t                    <\/div>\n\t\t\t\t            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n    <!--TESTIMONIALS BLOCK-->\n    <section class=\"o-r-section o-r-section--huge \">\n        <div class=\"o-r-container\">\n            <div class=\"c-testimonials-block js-testimonial-block\">\n                <!--graphics-->\n                <div 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33.49-22.089 49.166-37.765 32.064-33.49 53.441-69.117 53.441-93.344z\"\n          fill=\"#FEFAF1\"\/>\n    <path d=\"M467.471 337c0-13.5-11.515-33.751-29.383-51.619-17.868-17.868-38.119-29.383-51.619-29.383-13.501 0-33.751 11.515-51.619 29.383-17.868 17.868-29.383 38.119-29.383 51.619s11.515 33.751 29.383 51.619c17.868 17.868 38.118 29.383 51.619 29.383 6.353 0 15.088-3.177 23.824-7.942 9.132-5.161 18.662-12.309 27.397-21.044 17.869-18.662 29.781-38.516 29.781-52.016z\"\n          fill=\"#F3F7FB\"\/>\n    <path opacity=\".3\"\n          d=\"M140.084 133.743c0-10.264-8.755-25.66-22.34-39.244-13.584-13.585-28.98-22.34-39.244-22.34S52.84 80.914 39.256 94.5c-13.585 13.584-22.34 28.98-22.34 39.244s8.755 25.66 22.34 39.244c13.584 13.585 28.98 22.339 39.244 22.339 4.83 0 11.471-2.415 18.113-6.037 6.943-3.925 14.188-9.358 20.83-16 13.584-14.188 22.641-29.282 22.641-39.546zM444.052 92.376c0-6.195-5.284-15.488-13.484-23.688s-17.493-13.484-23.688-13.484-15.488 5.284-23.688 13.484-13.484 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url(https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2022\/06\/03164457\/20210911-carsome-person.png)\"><\/div>\n\t\t    <\/div>\n    <!--end main holder-->\n<\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n<div class=\"swiper-slide c-testimonials-block__graphics-slide\">\n    <!--main holder-->\n    <div class=\"c-testimonials-block__graphics-holder\" style=\"background-color: \">\n\t\t            <figure><img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2022\/06\/03164703\/cs-beamgo-logo.png\" alt=\"\"><\/figure>\n\t\t\n\t\t            <div class=\"c-testimonials-block__person-photo\" style=\"background-image: url(https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2022\/06\/03164508\/cs-customer-story-beamgo-testimonial.png)\"><\/div>\n\t\t    <\/div>\n    <!--end main holder-->\n<\/div>\t\t\t\t\t\t\t\t                            <\/div>\n                        <\/div>\n                        <!--end graphics slider-->\n                    <\/div>\n                    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0-4.2 1.117-8.117 3.35-11.75 2.234-3.634 5.384-6.717 9.45-9.25l3.9 5c-3.933 3.2-6.366 6.7-7.3 10.5 2 .2 3.634.983 4.9 2.35 1.267 1.366 1.9 3.05 1.9 5.05 0 2.333-.75 4.25-2.25 5.75z\"\/>\n<\/svg>\t<\/div>\n\n\t        <h4 class=\"c-testimonials-block__quote u-r-a1 u-r-fw-400\">\n            We\u2019re happy to find a single platform solution to cover our entire customer journey right from service to transactional and promotional activities. Infobip\u2019s solutions were not only easy to integrate but implement as well, enabling us to quickly get up and running with an omnichannel strategy. Answers helped us automate our communication over our customers preferred channels \u2013 web Live Chat and WhatsApp, Conversations empowered our agents to deal with complex queries, and SMS let us make the verification process seamless. With Infobip we\u2019re truly able to provide our customers with a digitized car buying experience.        <\/h4>\n\t\n\t        <p class=\"c-testimonials-block__author u-r-b0 u-r-fw-700\">\n            Anna Kim, Regional Marketing Director, Carsome        <\/p>\n\t\n<\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n<div class=\"swiper-slide c-testimonials-block__content-slide\">\n\t<div class=\"c-testimonials-block__icon\">\n\t\t<svg class=\"u-r-icon u-r-icon--quote\" viewBox=\"0 0 40 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n    <path d=\"M14.223 29.005c-1.5 1.5-3.416 2.25-5.75 2.25-2.466 0-4.45-.9-5.95-2.7-1.5-1.8-2.25-4.2-2.25-7.2 0-4.2 1.117-8.117 3.35-11.75 2.234-3.634 5.384-6.717 9.45-9.25l3.9 5c-3.933 3.2-6.366 6.7-7.3 10.5 2 .2 3.634.983 4.9 2.35 1.267 1.366 1.9 3.05 1.9 5.05 0 2.333-.75 4.25-2.25 5.75zm22.2 0c-1.5 1.5-3.416 2.25-5.75 2.25-2.466 0-4.45-.9-5.95-2.7-1.5-1.8-2.25-4.2-2.25-7.2 0-4.2 1.117-8.117 3.35-11.75 2.234-3.634 5.384-6.717 9.45-9.25l3.9 5c-3.933 3.2-6.366 6.7-7.3 10.5 2 .2 3.634.983 4.9 2.35 1.267 1.366 1.9 3.05 1.9 5.05 0 2.333-.75 4.25-2.25 5.75z\"\/>\n<\/svg>\t<\/div>\n\n\t        <h4 class=\"c-testimonials-block__quote u-r-a1 u-r-fw-400\">\n            Infobip\u2019s platform has helped us, at Beam&#038;Go, to improve our customer communications at scale. Before Infobip, our customer service processes were manual, while now, they are more automated, cost-efficient, and user-friendly. Our customers now experience a seamless customer journey while at the same time we\u2019ve cut costs by around 30%.        <\/h4>\n\t\n\t        <p class=\"c-testimonials-block__author u-r-b0 u-r-fw-700\">\n            Kath Cayabyab, Marketing Team Lead, Beam&#038;Go        <\/p>\n\t\n<\/div>\t\t\t\t\t\t\t                        <\/div>\n                    <\/div>\n                    <!--end content slider-->\n                    <!--slider pagination-->\n                    <div class=\"c-slider-pagination js-testimonial-block-slider-pagination\"><\/div>\n                    <!--end slider pagination-->\n                <\/div>\n                <!--end content-->\n            <\/div>\n        <\/div>\n    <\/section>\n    <!--end TESTIMONIALS BLOCK-->\n\t\n\n\n\n\n\n<section class=\"o-r-section o-r-section--big o-r-section--gradient-blue\">\n\t<div class=\"o-r-container\">\n\t\t<div class=\"c-pre-footer-cta u-r-text-center\">\n\t\t\t<!--title-->\n\t\t\t<h3 class=\"c-pre-footer-cta__title u-r-a2 u-r-fw-900\">\n\t\t\t\tInfografis khusus negara tersedia! Dapatkan salinan gratis anda sekarang!\t\t\t<\/h3>\n\t\t\t<!--end title-->\n\t\t\t<!--description-->\n\t\t\t<p class=\"c-pre-footer-cta__description u-r-a1\">\n\t\t\t\t\t\t\t<\/p>\n\t\t\t<!--end description-->\n\t\t\t<!--buttons-->\n\t\t\t<div class=\"c-overview-header-row__buttons\">\n\t\t\t\t\t\t\t\t\t<a target=\"\"\n\t\t\t\t\t   href=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2022\/06\/23094909\/Infobip-Infographic_Indonesia.pdf\"\n\t\t\t\t\t   class=\"c-r-button u-r-b2 u-r-fw-700\">\n\t\t\t\t\t\tUnduh Sekarang\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<!--end buttons-->\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<!--end PRE FOOTER CTA-->","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":293219,"template":"","download-category":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Studi Infobip APAC: Dampak Otomatisasi pada Agenda CX APAC - Infobip<\/title>\n<meta name=\"description\" content=\"Unduh studi kami mengenai tren CX di APAC dan pelajari bagaimana hubungan otomatisasi terus berkembang.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www2.infobip.com\/id\/downloads\/the-human-automated-impact-on-apac-cx\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Studi Infobip APAC: Dampak Otomatisasi pada Agenda CX APAC\" \/>\n<meta property=\"og:description\" content=\"Saatnya memprioritaskan masalah yang menangani ekspektasi pelanggan yang sedang berkembang secara langsung\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www2.infobip.com\/id\/downloads\/the-human-automated-impact-on-apac-cx\" \/>\n<meta property=\"og:site_name\" content=\"Infobip\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-05T09:07:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2022\/06\/23104717\/bahasa-indonesia-landing-page-graphics-blog-720x400-01.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Studi Infobip APAC: Dampak Otomatisasi pada Agenda CX APAC\" \/>\n<meta name=\"twitter:description\" content=\"Saatnya memprioritaskan masalah yang menangani ekspektasi pelanggan yang sedang berkembang secara langsung\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2022\/06\/23104717\/bahasa-indonesia-landing-page-graphics-blog-720x400-01.jpg\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.infobip.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Studi Infobip APAC: Dampak Otomatisasi pada Agenda CX APAC - 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