{"id":45344,"date":"2020-09-15T11:01:44","date_gmt":"2020-09-15T09:01:44","guid":{"rendered":"https:\/\/www2.infobip.com\/?post_type=solutions&#038;p=45344"},"modified":"2022-10-26T10:51:43","modified_gmt":"2022-10-26T08:51:43","slug":"operational-efficiency","status":"publish","type":"solutions","link":"https:\/\/www2.infobip.com\/fr\/solutions\/operational-efficiency","title":{"rendered":"Business Process"},"content":{"rendered":"<section id=\"t\u00e9moignages\"\n         class=\"o-section o-section--testimonials  o-section--testimonials-slider js-scroll-to-section\">\n    <div class=\"o-container o-container--wide\">\n        \n        <div class=\"c-testimonials-slider-wrapper-outer js-testimonials-slider-wrapper\">\n\n            <div class=\"c-testimonials-slider-wrapper swiper-container js-testimonials-slider\">\n                <ul class=\"c-testimonials-slider c-testimonials-slider--light-blue | swiper-wrapper\">\n\t\t\t        <!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider__item c-testimonials-slider__item--no-case-study swiper-slide\">\n    <header class=\"c-testimonials-slider__left\">\n\t\t            <div class=\"c-testimonials-slider__logo\">\n                <!-- LOGO -->\n                <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29163950\/hlb-logo-small.png\"\n                             alt=\"\">\n\t\t                                <\/figure>\n                <!-- \/\/LOGO -->\n            <\/div>\n\t\t\t    <\/header>\n    <article class=\"c-testimonials-slider__right\">\n\n\t\t\n        <h4 class=\"u-a3 | u-regular | c-testimonials-slider__quote\">\n\t\t\tSuite \u00e0 la bonne d\u00e9livrabilit\u00e9 de codes de s\u00e9curit\u00e9 \u00e0 usage unique par SMS, la gestion de projets de HLB a enregistr\u00e9 une hausse de 30 % de son efficacit\u00e9 op\u00e9rationnelle.        <\/h4>\n\n\t\t\n        <h5 class=\"c-testimonials-slider__author | u-b0 u-b0--b | u-bold\">\n\t\t\tAlbert Tho        <\/h5>\n        <span class=\"c-testimonials-slider__author-position | u-b2 | u-regular\">\n\t\t\tChef de projet, Hong Leong Bank        <\/span>\n    <\/article>\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider__item c-testimonials-slider__item--no-case-study swiper-slide\">\n    <header class=\"c-testimonials-slider__left\">\n\t\t            <div class=\"c-testimonials-slider__logo\">\n                <!-- LOGO -->\n                <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29163954\/wurth-logo-small.png\"\n                             alt=\"\">\n\t\t                                <\/figure>\n                <!-- \/\/LOGO -->\n            <\/div>\n\t\t\t    <\/header>\n    <article class=\"c-testimonials-slider__right\">\n\n\t\t\n        <h4 class=\"u-a3 | u-regular | c-testimonials-slider__quote\">\n\t\t\tCe que nous vendions en 30 jours, nous le vendons d\u00e9sormais en 5 jours. Infobip nous a permis de simplifier notre processus de communication et d\u2019acc\u00e9l\u00e9rer nos ventes.        <\/h4>\n\n\t\t\n        <h5 class=\"c-testimonials-slider__author | u-b0 u-b0--b | u-bold\">\n\t\t\tNemanja Malisic        <\/h5>\n        <span class=\"c-testimonials-slider__author-position | u-b2 | u-regular\">\n\t\t\tChef de projet informatique, Groupe W\u00fcrth         <\/span>\n    <\/article>\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider__item c-testimonials-slider__item--no-case-study swiper-slide\">\n    <header class=\"c-testimonials-slider__left\">\n\t\t            <div class=\"c-testimonials-slider__logo\">\n                <!-- LOGO -->\n                <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29163953\/vrl-logistics-logo-small.png\"\n                             alt=\"\">\n\t\t                                <\/figure>\n                <!-- \/\/LOGO -->\n            <\/div>\n\t\t\t    <\/header>\n    <article class=\"c-testimonials-slider__right\">\n\n\t\t\n        <h4 class=\"u-a3 | u-regular | c-testimonials-slider__quote\">\n\t\t\tEn automatisant enti\u00e8rement l\u2019un des aspects les plus fastidieux de notre processus de facturation, nous sommes capables de fonctionner avec une efficacit\u00e9 maximale.        <\/h4>\n\n\t\t\n        <h5 class=\"c-testimonials-slider__author | u-b0 u-b0--b | u-bold\">\n\t\t\tRaju Hiremath        <\/h5>\n        <span class=\"c-testimonials-slider__author-position | u-b2 | u-regular\">\n\t\t\tDirecteur g\u00e9n\u00e9ral adjoint, VRL Logistics        <\/span>\n    <\/article>\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n                <\/ul>\n\n                <div class=\"c-testimonials-slider-navigation\">\n                    <button type=\"button\"\n                            class=\"c-slider-arrow c-slider-arrow--large c-slider-arrow--previous js-testimonials-slider-previous\"\n                            tabindex=\"0\" role=\"button\" aria-label=\"Next slide\" aria-disabled=\"false\">\n                        <svg class=\"u-icon u-icon--arrow-squircle-left-small\">\n                            <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-left-small\"><\/use>\n                        <\/svg>\n                    <\/button>\n                    <button type=\"button\"\n                            class=\"c-slider-arrow c-slider-arrow--large c-slider-arrow--next js-testimonials-slider-next\"\n                            tabindex=\"0\"\n                            role=\"button\" aria-label=\"Next slide\" aria-disabled=\"false\">\n                        <svg class=\"u-icon u-icon--arrow-squircle-right-small\">\n                            <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-right-small\"><\/use>\n                        <\/svg>\n                    <\/button>\n                <\/div>\n\n            <\/div>\n\n            <div class=\"c-testimonials-slider-pagination-wrapper swiper-container js-testimonials-slider-pagination\">\n\n                <ul class=\"c-testimonials-slider-pagination swiper-wrapper\">\n\n\t\t\t        <!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider-pagination__item swiper-slide\">\n    <!-- LOGO -->\n    <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t    \t\t    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29163950\/hlb-logo-small.png\" alt=\"\">\n        \n                <\/figure>\n    <!-- \/\/LOGO -->\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider-pagination__item swiper-slide\">\n    <!-- LOGO -->\n    <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t    \t\t    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29163954\/wurth-logo-small.png\" alt=\"\">\n        \n                <\/figure>\n    <!-- \/\/LOGO -->\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider-pagination__item swiper-slide\">\n    <!-- LOGO -->\n    <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t    \t\t    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29163953\/vrl-logistics-logo-small.png\" alt=\"\">\n        \n                <\/figure>\n    <!-- \/\/LOGO -->\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n                <\/ul>\n            <\/div>\n\n\t        \n        <\/div>\n\n    <\/div>\n<\/section>\n\n\n\t<section id=\"customer-journey\" class=\"o-section o-section__bg--light-grey o-section--customer-journey\">\n\n\t    <div class=\"o-container o-container--wide\">\n        \t        <div class=\"o-section__heading | o-section__heading--centered | o-section__heading--x-wide\">\n\t            <h2 class=\"u-a5\">\n\t                <b>Des solutions pour optimiser vos processus m\u00e9tiers<\/b>\t            <\/h2>\n\t\t                  \n\t        <\/div>\n\t    <div class=\"c-big-tabs c-big-tabs--horizontal c-big-tabs--has-no-border\">\n    <ul class=\"c-big-tabs__navigation-wrapper\" data-tabs=\"\" data-tabs-0=\"\" role=\"tablist\" data-index=\"centraliser-la-communication-avec-les-clients\">\n                    <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_13e62b1d3cffd948e0114df39ed7a07c-tab-0\"\n                   class=\"u-flex u-flex--align-y-center\" data-tab-default=\"\"                   id=\"tabby-toggle_block_13e62b1d3cffd948e0114df39ed7a07c-tab-0\" role=\"tab\" aria-controls=\"block_13e62b1d3cffd948e0114df39ed7a07c-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"1\" data-related=\"centraliser-la-communication-avec-les-clients\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Centraliser la communication avec les clients                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                        <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_13e62b1d3cffd948e0114df39ed7a07c-tab-1\"\n                   class=\"u-flex u-flex--align-y-center\"                    id=\"tabby-toggle_block_13e62b1d3cffd948e0114df39ed7a07c-tab-0\" role=\"tab\" aria-controls=\"block_13e62b1d3cffd948e0114df39ed7a07c-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"2\" data-related=\"unifier-les-donn\u00e9es-clients\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Unifier les donn\u00e9es clients                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                        <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_13e62b1d3cffd948e0114df39ed7a07c-tab-2\"\n                   class=\"u-flex u-flex--align-y-center\"                    id=\"tabby-toggle_block_13e62b1d3cffd948e0114df39ed7a07c-tab-0\" role=\"tab\" aria-controls=\"block_13e62b1d3cffd948e0114df39ed7a07c-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"3\" data-related=\"automatiser-les-campagnes\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Automatiser les campagnes                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                        <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_13e62b1d3cffd948e0114df39ed7a07c-tab-3\"\n                   class=\"u-flex u-flex--align-y-center\"                    id=\"tabby-toggle_block_13e62b1d3cffd948e0114df39ed7a07c-tab-0\" role=\"tab\" aria-controls=\"block_13e62b1d3cffd948e0114df39ed7a07c-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"4\" data-related=\"simplifier-le-messaging-interne\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Simplifier le messaging interne                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                <\/ul>\n    <div class=\"c-big-tabs__content-wrapper\">\n                <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_13e62b1d3cffd948e0114df39ed7a07c-tab-0\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_13e62b1d3cffd948e0114df39ed7a07c-tab-0\" >\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                R\u00e9duisez la pression sur les conseillers client\u00e8le et \u00e9courtez le d\u00e9lai de r\u00e9solution            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    ACC\u00c9DER \u00c0 L\u2019HISTORIQUE DES CONVERSATIONS                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Donnez \u00e0 votre \u00e9quipe de support client un aper\u00e7u de l\u2019historique des conversations, afin qu\u2019ils puissent offrir une meilleure assistance.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    G\u00c9RER LA COMMUNICATION DEPUIS UNE INTERFACE UNIQUE                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Permettez \u00e0 vos conseillers de converser sur plusieurs canaux depuis un seul et m\u00eame espace de travail.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    ACTIVER LE SUPPORT SELF-SERVICE                                 <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Automatisez les r\u00e9ponses aux questions fr\u00e9quemment pos\u00e9es au moyen de FAQ dynamiques, de chatbots ou encore d&#8217;un service de serveur vocal interactif (SVI).                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194803\/solutions_operational_efficiency_optimize-customer.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                    <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_13e62b1d3cffd948e0114df39ed7a07c-tab-1\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_13e62b1d3cffd948e0114df39ed7a07c-tab-1\" hidden=\"hidden\">\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Am\u00e9liorez la qualit\u00e9 des donn\u00e9es afin d\u2019accro\u00eetre votre rentabilit\u00e9            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    UNIFIER LES SOURCES DE DONN\u00c9ES                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Regroupez les donn\u00e9es et interactions digitales fragment\u00e9es de vos clients, issues de divers points de contact, au sein d&#8217;une vue unique et compl\u00e8te du client.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    MAINTENIR \u00c0 JOUR VOTRE BASE DE DONN\u00c9ES                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Nettoyez votre base de donn\u00e9es automatiquement gr\u00e2ce \u00e0 la v\u00e9rification des num\u00e9ros de t\u00e9l\u00e9phone.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194803\/solutions_operational_efficiency_unify-customer.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                    <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_13e62b1d3cffd948e0114df39ed7a07c-tab-2\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_13e62b1d3cffd948e0114df39ed7a07c-tab-2\" hidden=\"hidden\">\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Gagnez du temps en automatisant vos sc\u00e9narios de communication client \u00e0 chaque point de contact            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    LANCER DES CAMPAGNES CIBL\u00c9ES                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Configurez des workflows de communication automatis\u00e9s bas\u00e9s sur le comportement et les pr\u00e9f\u00e9rences de communication de vos clients \/ prospects.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194802\/solutions_operational_efficiency_automate-communication.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                    <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_13e62b1d3cffd948e0114df39ed7a07c-tab-3\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_13e62b1d3cffd948e0114df39ed7a07c-tab-3\" hidden=\"hidden\">\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Automatisez le messaging \u00e0 l&#8217;intention de vos collaborateurs et de vos fournisseurs            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    ACCRO\u00ceTRE LA PRODUCTIVIT\u00c9                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    D\u00e9finissez des param\u00e8tres qui activent le messaging \u00e0 destination de vos collaborateurs en fonction d\u2019\u00e9v\u00e8nements pr\u00e9d\u00e9finis, des accus\u00e9s de r\u00e9ception dans les domaines du transport et de la logistique, aux appels de service dans l&#8217;industrie.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194803\/solutions_operational_efficiency_improve-internal-processes.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                <\/div>\n<\/div>\n\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","solution-category":[515],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Business Process - Infobip<\/title>\n<meta name=\"description\" content=\"Check out our solution around the topic of &quot; Business Process &quot;\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www2.infobip.com\/fr\/solutions\/operational-efficiency\" 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