{"id":45304,"date":"2020-09-15T10:42:03","date_gmt":"2020-09-15T08:42:03","guid":{"rendered":"https:\/\/www2.infobip.com\/?post_type=solutions&#038;p=45304"},"modified":"2022-10-26T10:49:41","modified_gmt":"2022-10-26T08:49:41","slug":"retention-client","status":"publish","type":"solutions","link":"https:\/\/www2.infobip.com\/fr\/solutions\/retention-client","title":{"rendered":"R\u00e9tention client"},"content":{"rendered":"<section id=\"t\u00e9moignages\"\n         class=\"o-section o-section--testimonials  o-section--testimonials-slider js-scroll-to-section\">\n    <div class=\"o-container o-container--wide\">\n        \n        <div class=\"c-testimonials-slider-wrapper-outer js-testimonials-slider-wrapper\">\n\n            <div class=\"c-testimonials-slider-wrapper swiper-container js-testimonials-slider\">\n                <ul class=\"c-testimonials-slider c-testimonials-slider--light-blue | swiper-wrapper\">\n\t\t\t        <!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider__item c-testimonials-slider__item--no-case-study swiper-slide\">\n    <header class=\"c-testimonials-slider__left\">\n\t\t            <div class=\"c-testimonials-slider__logo\">\n                <!-- LOGO -->\n                <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29163951\/shoebedo-logo-small.png\"\n                             alt=\"\">\n\t\t                                <\/figure>\n                <!-- \/\/LOGO -->\n            <\/div>\n\t\t\t    <\/header>\n    <article class=\"c-testimonials-slider__right\">\n\n\t\t\n        <h4 class=\"u-a3 | u-regular | c-testimonials-slider__quote\">\n\t\t\tLa mise en place d&#8217;une communication directe et personnalis\u00e9e nous a permis d\u2019augmenter le taux de conversion et ainsi d&#8217;impacter positivement nos r\u00e9sultats.        <\/h4>\n\n\t\t\n        <h5 class=\"c-testimonials-slider__author | u-b0 u-b0--b | u-bold\">\n\t\t\tVlasta Milina        <\/h5>\n        <span class=\"c-testimonials-slider__author-position | u-b2 | u-regular\">\n\t\t\tResponsable Relations publiques &#038; Marketing, ShoeBeDo        <\/span>\n    <\/article>\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider__item c-testimonials-slider__item--no-case-study swiper-slide\">\n    <header class=\"c-testimonials-slider__left\">\n\t\t            <div class=\"c-testimonials-slider__logo\">\n                <!-- LOGO -->\n                <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29163952\/studio-moderna-logo-small.png\"\n                             alt=\"\">\n\t\t                                <\/figure>\n                <!-- \/\/LOGO -->\n            <\/div>\n\t\t\t    <\/header>\n    <article class=\"c-testimonials-slider__right\">\n\n\t\t\n        <h4 class=\"u-a3 | u-regular | c-testimonials-slider__quote\">\n\t\t\tGr\u00e2ce \u00e0 Infobip, nous pouvons engager nos consommateurs sur le bon canal au bon moment et ce, \u00e0 l\u2019\u00e9chelle mondiale.        <\/h4>\n\n\t\t\n        <h5 class=\"c-testimonials-slider__author | u-b0 u-b0--b | u-bold\">\n\t\t\tBojan \u0160turm        <\/h5>\n        <span class=\"c-testimonials-slider__author-position | u-b2 | u-regular\">\n\t\t\tLa mise en place d&#8217;une communication directe et personnalis\u00e9e nous a permis d\u2019augmenter le taux de conversion et ainsi d&#8217;impacter positivement nos r\u00e9sultats.        <\/span>\n    <\/article>\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider__item c-testimonials-slider__item--no-case-study swiper-slide\">\n    <header class=\"c-testimonials-slider__left\">\n\t\t            <div class=\"c-testimonials-slider__logo\">\n                <!-- LOGO -->\n                <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02135313\/club-comex-logo-small.png\"\n                             alt=\"\">\n\t\t                                <\/figure>\n                <!-- \/\/LOGO -->\n            <\/div>\n\t\t\t    <\/header>\n    <article class=\"c-testimonials-slider__right\">\n\n\t\t\n        <h4 class=\"u-a3 | u-regular | c-testimonials-slider__quote\">\n\t\t\tNos campagnes RCS ont g\u00e9n\u00e9r\u00e9 une hausse de 115 % de nos revenus. C\u2019est une nouvelle exp\u00e9rience pour nos clients, et une r\u00e9elle source d\u2019inspiration pour eux.        <\/h4>\n\n\t\t\n        <h5 class=\"c-testimonials-slider__author | u-b0 u-b0--b | u-bold\">\n\t\t\tRebeca Gonz\u00e1lez Huerta        <\/h5>\n        <span class=\"c-testimonials-slider__author-position | u-b2 | u-regular\">\n\t\t\tResponsable Marketing Senior Fid\u00e9lit\u00e9 et CRM, Club Comex        <\/span>\n    <\/article>\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n                <\/ul>\n\n                <div class=\"c-testimonials-slider-navigation\">\n                    <button type=\"button\"\n                            class=\"c-slider-arrow c-slider-arrow--large c-slider-arrow--previous js-testimonials-slider-previous\"\n                            tabindex=\"0\" role=\"button\" aria-label=\"Next slide\" aria-disabled=\"false\">\n                        <svg class=\"u-icon u-icon--arrow-squircle-left-small\">\n                            <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-left-small\"><\/use>\n                        <\/svg>\n                    <\/button>\n                    <button type=\"button\"\n                            class=\"c-slider-arrow c-slider-arrow--large c-slider-arrow--next js-testimonials-slider-next\"\n                            tabindex=\"0\"\n                            role=\"button\" aria-label=\"Next slide\" aria-disabled=\"false\">\n                        <svg class=\"u-icon u-icon--arrow-squircle-right-small\">\n                            <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-right-small\"><\/use>\n                        <\/svg>\n                    <\/button>\n                <\/div>\n\n            <\/div>\n\n            <div class=\"c-testimonials-slider-pagination-wrapper swiper-container js-testimonials-slider-pagination\">\n\n                <ul class=\"c-testimonials-slider-pagination swiper-wrapper\">\n\n\t\t\t        <!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider-pagination__item swiper-slide\">\n    <!-- LOGO -->\n    <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t    \t\t    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29163951\/shoebedo-logo-small.png\" alt=\"\">\n        \n                <\/figure>\n    <!-- \/\/LOGO -->\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider-pagination__item swiper-slide\">\n    <!-- LOGO -->\n    <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t    \t\t    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29163952\/studio-moderna-logo-small.png\" alt=\"\">\n        \n                <\/figure>\n    <!-- \/\/LOGO -->\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider-pagination__item swiper-slide\">\n    <!-- LOGO -->\n    <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t    \t\t    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02135313\/club-comex-logo-small.png\" alt=\"\">\n        \n                <\/figure>\n    <!-- \/\/LOGO -->\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n                <\/ul>\n            <\/div>\n\n\t        \n        <\/div>\n\n    <\/div>\n<\/section>\n\n\n\t<section id=\"customer-journey\" class=\"o-section o-section__bg--light-grey o-section--customer-journey\">\n\n\t    <div class=\"o-container o-container--wide\">\n        \t        <div class=\"o-section__heading | o-section__heading--centered | o-section__heading--x-wide\">\n\t            <h2 class=\"u-a5\">\n\t                <b>Des solutions pour une meilleure fid\u00e9lisation client<\/b>\t            <\/h2>\n\t\t                  \n\t        <\/div>\n\t    <div class=\"c-big-tabs c-big-tabs--horizontal c-big-tabs--has-no-border\">\n    <ul class=\"c-big-tabs__navigation-wrapper\" data-tabs=\"\" data-tabs-0=\"\" role=\"tablist\" data-index=\"instaurer-de-meilleures-relations-avec-vos-clients\">\n                    <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_0a702f8368eff600f729d7d8b855dadd-tab-0\"\n                   class=\"u-flex u-flex--align-y-center\" data-tab-default=\"\"                   id=\"tabby-toggle_block_0a702f8368eff600f729d7d8b855dadd-tab-0\" role=\"tab\" aria-controls=\"block_0a702f8368eff600f729d7d8b855dadd-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"1\" data-related=\"instaurer-de-meilleures-relations-avec-vos-clients\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Instaurer de meilleures relations avec vos clients                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                        <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_0a702f8368eff600f729d7d8b855dadd-tab-1\"\n                   class=\"u-flex u-flex--align-y-center\"                    id=\"tabby-toggle_block_0a702f8368eff600f729d7d8b855dadd-tab-0\" role=\"tab\" aria-controls=\"block_0a702f8368eff600f729d7d8b855dadd-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"2\" data-related=\"renforcer-l'engagement-de-vos-clients-fid\u00e8les\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Renforcer l&#8217;engagement de vos clients fid\u00e8les                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                        <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_0a702f8368eff600f729d7d8b855dadd-tab-2\"\n                   class=\"u-flex u-flex--align-y-center\"                    id=\"tabby-toggle_block_0a702f8368eff600f729d7d8b855dadd-tab-0\" role=\"tab\" aria-controls=\"block_0a702f8368eff600f729d7d8b855dadd-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"3\" data-related=\"comprendre-les-attentes-client\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Comprendre les attentes client                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                <\/ul>\n    <div class=\"c-big-tabs__content-wrapper\">\n                <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_0a702f8368eff600f729d7d8b855dadd-tab-0\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_0a702f8368eff600f729d7d8b855dadd-tab-0\" >\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Utilisez chaque point de contact pour renforcer la relation client            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    TIRER PARTI DU MESSAGING OMNICANAL                                 <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Augmentez le reach et l\u2019engagement en int\u00e9grant tous les canaux utilis\u00e9s par vos clients dans chacune de vos activit\u00e9s de communication.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    COMMUNIQUER EN FONCTION DU CONTEXTE DE VOTRE CLIENT                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Cr\u00e9ez des campagnes de communication intelligentes et contextuelles bas\u00e9es sur le comportement ant\u00e9rieur de vos clients.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    AM\u00c9LIORER VOTRE RETARGETING                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Utilisez l\u2019automatisation pour mieux cibler les clients tout en leur d\u00e9livrant le bon message au bon moment, sur le bon canal.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194740\/solutions_customer_retention_updated-scenarios_upgrade-your-customer-copy-2.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                    <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_0a702f8368eff600f729d7d8b855dadd-tab-1\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_0a702f8368eff600f729d7d8b855dadd-tab-1\" hidden=\"hidden\">\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Conservez vos clients et encouragez-les \u00e0 parler de vous            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    PERSONNALISER LES CAMPAGNES DE FID\u00c9LISATION                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    \u00c9laborez des campagnes personnalis\u00e9es pour vos clients fid\u00e8les, afin de leur adresser les offres et les informations les plus pertinentes.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    TRANSFORMER VOS CLIENTS EN AMBASSADEURS                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Encouragez vos clients fid\u00e8les \u00e0 recommander votre application ou site \u00e0 leurs amis en leur offrant des r\u00e9compenses en contrepartie.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194740\/solutions_customer_retention_updated-scenarios_upgrade-your-customer-copy.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                    <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_0a702f8368eff600f729d7d8b855dadd-tab-2\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_0a702f8368eff600f729d7d8b855dadd-tab-2\" hidden=\"hidden\">\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                D\u00e9terminez les pr\u00e9f\u00e9rences, comportements et besoins de vos clients            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    \u00c9TABLIR LES PR\u00c9F\u00c9RENCES DE COMMUNICATION                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    D\u00e9terminez les pr\u00e9f\u00e9rences de communication de vos clients; leurs canaux de communication pr\u00e9f\u00e9r\u00e9s et leur comportement pass\u00e9.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    RECUEILLIR DES RENSEIGNEMENTS UTILES                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Am\u00e9liorez les taux de r\u00e9ponse aux questions en les interrogeant sur leurs canaux pr\u00e9f\u00e9r\u00e9s.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194739\/solutions_customer_retention_updated-scenarios_provide-a-meaningful-copy.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                <\/div>\n<\/div>\n\n    <\/div>\n<\/section>\n\n\n<section class=\"o-section | o-section--benefits | o-section--solutions-use-cases\">\n    <div class=\"o-container\">\n        <div class=\"o-section__content | o-section__content--right | o-section__content--benefits\">\n            <ul class=\"c-banner-list | c-banner-list--benefits |  c-banner-list--benefits-4 | c-banner-list--benefits-industries\">\n\n                <li class=\"c-banner-list__item\">\n\n                    <!-- BANNER -->\n                    <div class=\"c-banner | c-banner--use-cases\">\n                        <div class=\"c-banner__left\">\n\n                            <!-- BANNER TABS -->\n                            <div class=\"c-banner-tabs c-banner-tabs--vertical js-animation-tab-parent\">\n                                <div class=\"c-banner__illustration c-banner__illustration--portrait\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"block_0fd7f8ddee9799ce269e330b659dffd8-0\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-animation-wrapper\">\n                                                    <div class=\"c-animation\">\n                                                        <div class=\"c-animation__container js-illustration-animation\"\n                                                             data-animation=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11180037\/02_solutions_banking_retain.json\"\n                                                             data-loop=\"false\"\n                                                        >\n                                                            <!-- ILLUSTRATION -->\n                                                        <\/div>\n                                                    <\/div>\n                                                <\/div>\n                                                                                        <\/div>\n                                            \t\t\t\t\t\t\t\t\t\t\t<div id=\"block_0fd7f8ddee9799ce269e330b659dffd8-1\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-animation-wrapper\">\n                                                    <div class=\"c-animation\">\n                                                        <div class=\"c-animation__container js-illustration-animation\"\n                                                             data-animation=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11180101\/02_ondemand_retain_logistics_company_delivery.json\"\n                                                             data-loop=\"false\"\n                                                        >\n                                                            <!-- ILLUSTRATION -->\n                                                        <\/div>\n                                                    <\/div>\n                                                <\/div>\n                                                                                        <\/div>\n                                            \t\t\t\t\t\t\t\t\t\t\t<div id=\"block_0fd7f8ddee9799ce269e330b659dffd8-2\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-animation-wrapper\">\n                                                    <div class=\"c-animation\">\n                                                        <div class=\"c-animation__container js-illustration-animation\"\n                                                             data-animation=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11180051\/02_retain_loyalty_app.json\"\n                                                             data-loop=\"false\"\n                                                        >\n                                                            <!-- ILLUSTRATION -->\n                                                        <\/div>\n                                                    <\/div>\n                                                <\/div>\n                                                                                        <\/div>\n                                            \t\t\t\t\t\t\t\t\t\t\t<div id=\"block_0fd7f8ddee9799ce269e330b659dffd8-3\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n                                                    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11182252\/retain-inactive-customer-activation.png\"\n                                                         alt=\"\">\n                                                <\/figure>\n                                                                                        <\/div>\n                                            \t\t\t\t\t\t\t\t\t\t\t<div id=\"block_0fd7f8ddee9799ce269e330b659dffd8-4\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n                                                    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11182311\/retain-customer-satisfaction-surveys.png\"\n                                                         alt=\"\">\n                                                <\/figure>\n                                                                                        <\/div>\n                                            \n                                <\/div>\n                            <\/div>\n                            <!-- \/\/BANNER TABS -->\n                        <\/div>\n\n                        <div class=\"c-banner__right\">\n                            <article class=\"c-banner__content\" data-tabs>\n\n                                <h3 class=\"u-a5\">\n\t\t\t\t\t\t\t\t\tCas d\u2019usages                                <\/h3>\n\n                                <ul class=\"c-numbered-list c-numbered-list--bordered u-regular\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_0fd7f8ddee9799ce269e330b659dffd8-0\" data-tab-default>\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">01<\/span>\n                                                <span>Offre personnalis\u00e9e<\/span>\n                                            <\/a>\n                                        <\/li>\n                                            \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_0fd7f8ddee9799ce269e330b659dffd8-1\" >\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">02<\/span>\n                                                <span>Notifications de livraison<\/span>\n                                            <\/a>\n                                        <\/li>\n                                            \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_0fd7f8ddee9799ce269e330b659dffd8-2\" >\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">03<\/span>\n                                                <span>Notification des points de fid\u00e9lit\u00e9<\/span>\n                                            <\/a>\n                                        <\/li>\n                                            \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_0fd7f8ddee9799ce269e330b659dffd8-3\" >\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">04<\/span>\n                                                <span>Activation des clients inactifs<\/span>\n                                            <\/a>\n                                        <\/li>\n                                            \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_0fd7f8ddee9799ce269e330b659dffd8-4\" >\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">05<\/span>\n                                                <span>Enqu\u00eates de satisfaction client<\/span>\n                                            <\/a>\n                                        <\/li>\n                                                                            <\/ul>\n                            <\/article>\n\n\t                        \n                        <\/div>\n                    <\/div>\n\n                    <!-- \/\/BANNER -->\n                <\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Une meilleure retention client passe par la personnalisation de leur exp\u00e9rience<\/p>\n","protected":false},"featured_media":45323,"template":"","solution-category":[515],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00e9tention client - Infobip<\/title>\n<meta name=\"description\" content=\"Check out our solution around the topic of &quot; R\u00e9tention client &quot;\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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