{"id":45282,"date":"2020-09-15T10:32:30","date_gmt":"2020-09-15T08:32:30","guid":{"rendered":"https:\/\/www2.infobip.com\/?post_type=solutions&#038;p=45282"},"modified":"2022-10-26T10:50:19","modified_gmt":"2022-10-26T08:50:19","slug":"service-client","status":"publish","type":"solutions","link":"https:\/\/www2.infobip.com\/fr\/solutions\/service-client","title":{"rendered":"Service client"},"content":{"rendered":"<section id=\"t\u00e9moignages\"\n         class=\"o-section o-section--testimonials  o-section--testimonials-slider js-scroll-to-section\">\n    <div class=\"o-container o-container--wide\">\n        \n        <div class=\"c-testimonials-slider-wrapper-outer js-testimonials-slider-wrapper\">\n\n            <div class=\"c-testimonials-slider-wrapper swiper-container js-testimonials-slider\">\n                <ul class=\"c-testimonials-slider c-testimonials-slider--light-blue | swiper-wrapper\">\n\t\t\t        <!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider__item c-testimonials-slider__item--no-case-study swiper-slide\">\n    <header class=\"c-testimonials-slider__left\">\n\t\t            <div class=\"c-testimonials-slider__logo\">\n                <!-- LOGO -->\n                <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02134251\/raiffeisen-bank-logo-small.png\"\n                             alt=\"\">\n\t\t                                <\/figure>\n                <!-- \/\/LOGO -->\n            <\/div>\n\t\t\t    <\/header>\n    <article class=\"c-testimonials-slider__right\">\n\n\t\t\n        <h4 class=\"u-a3 | u-regular | c-testimonials-slider__quote\">\n\t\t\tNous avons augment\u00e9 notre score NPS de 19 % et divis\u00e9 par 10 les co\u00fbts associ\u00e9s \u00e0 notre Centre de Contact.        <\/h4>\n\n\t\t\n        <h5 class=\"c-testimonials-slider__author | u-b0 u-b0--b | u-bold\">\n\t\t\tIlya Schirov        <\/h5>\n        <span class=\"c-testimonials-slider__author-position | u-b2 | u-regular\">\n\t\t\tVice-pr\u00e9sident directeur, Banque Raiffeisen, Russie        <\/span>\n    <\/article>\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider__item c-testimonials-slider__item--no-case-study swiper-slide\">\n    <header class=\"c-testimonials-slider__left\">\n\t\t            <div class=\"c-testimonials-slider__logo\">\n                <!-- LOGO -->\n                <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02134248\/gt-bank-logo-small.png\"\n                             alt=\"\">\n\t\t                                <\/figure>\n                <!-- \/\/LOGO -->\n            <\/div>\n\t\t\t    <\/header>\n    <article class=\"c-testimonials-slider__right\">\n\n\t\t\n        <h4 class=\"u-a3 | u-regular | c-testimonials-slider__quote\">\n\t\t\tLa mise en \u0153uvre r\u00e9ussie des technologies d\u2019Infobip a g\u00e9n\u00e9r\u00e9 un retour sur investissement sup\u00e9rieur \u00e0 200.        <\/h4>\n\n\t\t\n        <h5 class=\"c-testimonials-slider__author | u-b0 u-b0--b | u-bold\">\n\t\t\tFemi Nwaosa        <\/h5>\n        <span class=\"c-testimonials-slider__author-position | u-b2 | u-regular\">\n\t\t\tHead of Corporate Collection and Digital Sales-ePayment chez GT Bank        <\/span>\n    <\/article>\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider__item c-testimonials-slider__item--no-case-study swiper-slide\">\n    <header class=\"c-testimonials-slider__left\">\n\t\t            <div class=\"c-testimonials-slider__logo\">\n                <!-- LOGO -->\n                <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/03101140\/chocolife-logo-small.png\"\n                             alt=\"\">\n\t\t                                <\/figure>\n                <!-- \/\/LOGO -->\n            <\/div>\n\t\t\t    <\/header>\n    <article class=\"c-testimonials-slider__right\">\n\n\t\t\n        <h4 class=\"u-a3 | u-regular | c-testimonials-slider__quote\">\n\t\t\tGr\u00e2ce aux services d&#8217;Infobip, nous sommes en mesure d&#8217;envoyer des notifications pertinentes pour nos clients au moment le plus opportun pour eux.        <\/h4>\n\n\t\t\n        <h5 class=\"c-testimonials-slider__author | u-b0 u-b0--b | u-bold\">\n\t\t\tNikolay Shcherbak        <\/h5>\n        <span class=\"c-testimonials-slider__author-position | u-b2 | u-regular\">\n\t\t\tDirecteur financier, Chocolife.me        <\/span>\n    <\/article>\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n                <\/ul>\n\n                <div class=\"c-testimonials-slider-navigation\">\n                    <button type=\"button\"\n                            class=\"c-slider-arrow c-slider-arrow--large c-slider-arrow--previous js-testimonials-slider-previous\"\n                            tabindex=\"0\" role=\"button\" aria-label=\"Next slide\" aria-disabled=\"false\">\n                        <svg class=\"u-icon u-icon--arrow-squircle-left-small\">\n                            <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-left-small\"><\/use>\n                        <\/svg>\n                    <\/button>\n                    <button type=\"button\"\n                            class=\"c-slider-arrow c-slider-arrow--large c-slider-arrow--next js-testimonials-slider-next\"\n                            tabindex=\"0\"\n                            role=\"button\" aria-label=\"Next slide\" aria-disabled=\"false\">\n                        <svg class=\"u-icon u-icon--arrow-squircle-right-small\">\n                            <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-right-small\"><\/use>\n                        <\/svg>\n                    <\/button>\n                <\/div>\n\n            <\/div>\n\n            <div class=\"c-testimonials-slider-pagination-wrapper swiper-container js-testimonials-slider-pagination\">\n\n                <ul class=\"c-testimonials-slider-pagination swiper-wrapper\">\n\n\t\t\t        <!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider-pagination__item swiper-slide\">\n    <!-- LOGO -->\n    <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t    \t\t    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02134251\/raiffeisen-bank-logo-small.png\" alt=\"\">\n        \n                <\/figure>\n    <!-- \/\/LOGO -->\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider-pagination__item swiper-slide\">\n    <!-- LOGO -->\n    <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t    \t\t    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02134248\/gt-bank-logo-small.png\" alt=\"\">\n        \n                <\/figure>\n    <!-- \/\/LOGO -->\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider-pagination__item swiper-slide\">\n    <!-- LOGO -->\n    <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t    \t\t    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/03101140\/chocolife-logo-small.png\" alt=\"\">\n        \n                <\/figure>\n    <!-- \/\/LOGO -->\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n                <\/ul>\n            <\/div>\n\n\t        \n        <\/div>\n\n    <\/div>\n<\/section>\n\n\n\t<section id=\"customer-journey\" class=\"o-section o-section__bg--light-grey o-section--customer-journey\">\n\n\t    <div class=\"o-container o-container--wide\">\n        \t        <div class=\"o-section__heading | o-section__heading--centered | o-section__heading--x-wide\">\n\t            <h2 class=\"u-a5\">\n\t                <b>Fluidifiez votre service client et facilitez le travail de vos conseillers&nbsp;<\/b>\t            <\/h2>\n\t\t                  \n\t        <\/div>\n\t    <div class=\"c-big-tabs c-big-tabs--horizontal c-big-tabs--has-no-border\">\n    <ul class=\"c-big-tabs__navigation-wrapper\" data-tabs=\"\" data-tabs-0=\"\" role=\"tablist\" data-index=\"activer-le-service-client-sur-n\u2019importe-quel-canal\">\n                    <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_203498c3b114f91f44f320c71545844e-tab-0\"\n                   class=\"u-flex u-flex--align-y-center\" data-tab-default=\"\"                   id=\"tabby-toggle_block_203498c3b114f91f44f320c71545844e-tab-0\" role=\"tab\" aria-controls=\"block_203498c3b114f91f44f320c71545844e-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"1\" data-related=\"activer-le-service-client-sur-n\u2019importe-quel-canal\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Activer le service client sur n\u2019importe quel canal                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                        <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_203498c3b114f91f44f320c71545844e-tab-1\"\n                   class=\"u-flex u-flex--align-y-center\"                    id=\"tabby-toggle_block_203498c3b114f91f44f320c71545844e-tab-0\" role=\"tab\" aria-controls=\"block_203498c3b114f91f44f320c71545844e-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"2\" data-related=\"fournir-un-service-client-contextuel\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Fournir un service client contextuel                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                        <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_203498c3b114f91f44f320c71545844e-tab-2\"\n                   class=\"u-flex u-flex--align-y-center\"                    id=\"tabby-toggle_block_203498c3b114f91f44f320c71545844e-tab-0\" role=\"tab\" aria-controls=\"block_203498c3b114f91f44f320c71545844e-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"3\" data-related=\"automatiser-vos-notifications\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Automatiser vos notifications                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                        <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_203498c3b114f91f44f320c71545844e-tab-3\"\n                   class=\"u-flex u-flex--align-y-center\"                    id=\"tabby-toggle_block_203498c3b114f91f44f320c71545844e-tab-0\" role=\"tab\" aria-controls=\"block_203498c3b114f91f44f320c71545844e-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"4\" data-related=\"optimiser-les-ressources-des-conseillers\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Optimiser les ressources des conseillers                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                <\/ul>\n    <div class=\"c-big-tabs__content-wrapper\">\n                <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_203498c3b114f91f44f320c71545844e-tab-0\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_203498c3b114f91f44f320c71545844e-tab-0\" >\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Am\u00e9liorez la satisfaction de vos clients en leur r\u00e9pondant en tout point, \u00e0 tout moment            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    LAISSER AUX CLIENTS LE CHOIX DU CANAL                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    R\u00e9pondez aux besoins de vos clients par t\u00e9l\u00e9phone, via les applications de chat, SMS, email, tout en g\u00e9rant l\u2019ensemble de la communication depuis une seule plateforme.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    OFFRIR UN ACC\u00c8S IMM\u00c9DIAT                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Fournissez \u00e0 vos clients une assistance en temps r\u00e9el via des applications de chat ou un service de Live Chat sur votre site web.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194753\/solutions_customer_service_manage-customer.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                    <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_203498c3b114f91f44f320c71545844e-tab-1\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_203498c3b114f91f44f320c71545844e-tab-1\" hidden=\"hidden\">\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Ayez une vision compl\u00e8te des besoins et comportements de vos clients            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    CONSULTER L\u2019HISTORIQUE DES CONVERSATIONS                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Permettez \u00e0 vos conseillers de consulter l\u2019historique complet des conversations de chaque client sur un m\u00eame tableau de bord.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    UNIFIER LES DONN\u00c9ES CLIENTS                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Cr\u00e9ez des profils clients unifi\u00e9s bas\u00e9s sur les donn\u00e9es et le comportement de chaque client, afin de transformer chaque \u00e9change client en une v\u00e9ritable exp\u00e9rience.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194753\/solutions_customer_service_view-customer.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                    <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_203498c3b114f91f44f320c71545844e-tab-2\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_203498c3b114f91f44f320c71545844e-tab-2\" hidden=\"hidden\">\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Communiquez \u00e0 vos clients tous les renseignements utiles, de fa\u00e7on scalable             <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    ENVOYER DES ALERTES PROACTIVES                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Envoyez des alertes et des rappels automatis\u00e9s pour les situations prioritaires.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    AUTOMATISER SUR L\u2019ENSEMBLE DES CANAUX                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Tenez vos clients inform\u00e9s des \u00e9v\u00e8nements importants pour eux, via les applications de chat, SMS, email, messaging d\u2019applications mobile, RCS ou Voice.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194752\/solutions_customer_service_automate-messaging.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                    <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_203498c3b114f91f44f320c71545844e-tab-3\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_203498c3b114f91f44f320c71545844e-tab-3\" hidden=\"hidden\">\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Dotez vos conseillers des outils n\u00e9cessaires pour am\u00e9liorer la communication contextuelle            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    UNIFIER LA COMMUNICATION CROSS-CANAL                                 <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Am\u00e9liorez la visibilit\u00e9 des historiques complets des conversations au moyen d\u2019un tableau de bord unique, avec un classement bas\u00e9 sur les profils de vos clients.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    AUTOMATISER LES R\u00c9PONSES                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    All\u00e9gez la charge pour vos conseillers client\u00e8le en cr\u00e9ant diff\u00e9rents niveaux de priorit\u00e9. Automatisez aussi certaines prises en charge de demandes client simples gr\u00e2ce \u00e0 un chatbot et \/ ou un serveur vocal interactif (SVI) par exemple.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194752\/solutions_customer_service_empower-agents.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                <\/div>\n<\/div>\n\n    <\/div>\n<\/section>\n\n\n<section class=\"o-section | o-section--benefits | o-section--solutions-use-cases\">\n    <div class=\"o-container\">\n        <div class=\"o-section__content | o-section__content--right | o-section__content--benefits\">\n            <ul class=\"c-banner-list | c-banner-list--benefits |  c-banner-list--benefits-4 | c-banner-list--benefits-industries\">\n\n                <li class=\"c-banner-list__item\">\n\n                    <!-- BANNER -->\n                    <div class=\"c-banner | c-banner--use-cases\">\n                        <div class=\"c-banner__left\">\n\n                            <!-- BANNER TABS -->\n                            <div class=\"c-banner-tabs c-banner-tabs--vertical js-animation-tab-parent\">\n                                <div class=\"c-banner__illustration c-banner__illustration--portrait\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"block_8b5b0e3ef2c93c5f2660a32ca235ca5c-0\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-animation-wrapper\">\n                                                    <div class=\"c-animation\">\n                                                        <div class=\"c-animation__container js-illustration-animation\"\n                                                             data-animation=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11180036\/01_solutions_banking_support.json\"\n                                                             data-loop=\"false\"\n                                                        >\n                                                            <!-- ILLUSTRATION -->\n                                                        <\/div>\n                                                    <\/div>\n                                                <\/div>\n                                                                                        <\/div>\n                                            \t\t\t\t\t\t\t\t\t\t\t<div id=\"block_8b5b0e3ef2c93c5f2660a32ca235ca5c-1\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-animation-wrapper\">\n                                                    <div class=\"c-animation\">\n                                                        <div class=\"c-animation__container js-illustration-animation\"\n                                                             data-animation=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11180100\/01_ondemand_support_chatbot.json\"\n                                                             data-loop=\"false\"\n                                                        >\n                                                            <!-- ILLUSTRATION -->\n                                                        <\/div>\n                                                    <\/div>\n                                                <\/div>\n                                                                                        <\/div>\n                                            \t\t\t\t\t\t\t\t\t\t\t<div id=\"block_8b5b0e3ef2c93c5f2660a32ca235ca5c-2\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-animation-wrapper\">\n                                                    <div class=\"c-animation\">\n                                                        <div class=\"c-animation__container js-illustration-animation\"\n                                                             data-animation=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11180050\/01_retail_support_chatbot.json\"\n                                                             data-loop=\"false\"\n                                                        >\n                                                            <!-- ILLUSTRATION -->\n                                                        <\/div>\n                                                    <\/div>\n                                                <\/div>\n                                                                                        <\/div>\n                                            \n                                <\/div>\n                            <\/div>\n                            <!-- \/\/BANNER TABS -->\n                        <\/div>\n\n                        <div class=\"c-banner__right\">\n                            <article class=\"c-banner__content\" data-tabs>\n\n                                <h3 class=\"u-a5\">\n\t\t\t\t\t\t\t\t\tCas d\u2019usages                                <\/h3>\n\n                                <ul class=\"c-numbered-list c-numbered-list--bordered u-regular\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_8b5b0e3ef2c93c5f2660a32ca235ca5c-0\" data-tab-default>\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">01<\/span>\n                                                <span>FAQ dynamique<\/span>\n                                            <\/a>\n                                        <\/li>\n                                            \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_8b5b0e3ef2c93c5f2660a32ca235ca5c-1\" >\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">02<\/span>\n                                                <span>Support automatis\u00e9<\/span>\n                                            <\/a>\n                                        <\/li>\n                                            \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_8b5b0e3ef2c93c5f2660a32ca235ca5c-2\" >\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">03<\/span>\n                                                <span>Assistance \u00e0 l&#8217;achat en ligne automatis\u00e9e<\/span>\n                                            <\/a>\n                                        <\/li>\n                                                                            <\/ul>\n                            <\/article>\n\n\t                        \n                        <\/div>\n                    <\/div>\n\n                    <!-- \/\/BANNER -->\n                <\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>La connaissance client : condition sine qua non d&#8217;un service client de qualit\u00e9<\/p>\n","protected":false},"featured_media":45303,"template":"","solution-category":[515],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service client - Infobip<\/title>\n<meta name=\"description\" content=\"Check out our solution around the topic of &quot; Service client &quot;\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www2.infobip.com\/fr\/solutions\/service-client\" \/>\n<meta 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