{"id":45192,"date":"2020-09-15T09:57:12","date_gmt":"2020-09-15T07:57:12","guid":{"rendered":"https:\/\/www2.infobip.com\/?post_type=solutions&#038;p=45192"},"modified":"2022-10-26T10:41:48","modified_gmt":"2022-10-26T08:41:48","slug":"retail","status":"publish","type":"solutions","link":"https:\/\/www2.infobip.com\/fr\/solutions\/retail","title":{"rendered":"Retail"},"content":{"rendered":"<section class=\"o-section o-section--statement\">\n\t<div class=\"o-container o-container--wide\">\n\t\t<div class=\"c-statement-wrapper\">\n\t\t\t<div class=\"c-statement\">\n\t\t\t\t<div class=\"c-statement__graphics\">\n\t\t\t\t\t<div class=\"c-statement__graphics-left\">\n\t\t\t\t\t\t<p class=\"u-b2 u-regular\">\n\t\t\t\t\t\t\tVous avez les clients et les id\u00e9es.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t<div class=\"c-statement__icon c-statement__icon--small\">\n\t\t\t\t\t\t\t<figure class=\"u-media-wrapper u-media-wrapper--1-1\">\n\t\t\t\t\t\t\t\t<img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/06\/28114507\/Icon-1.svg\" alt=\"\">\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"c-statement__graphics-center\">\n\t\t\t\t\t\t<div class=\"c-statement__icon c-statement__icon--big\">\n\t\t\t\t\t\t\t<figure class=\"u-media-wrapper u-media-wrapper--1-1\">\n\t\t\t\t\t\t\t\t<img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/10111236\/infobip-sign.png\" alt=\"\">\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"c-statement__graphics-right\">\n\t\t\t\t\t\t<div class=\"c-statement__icon c-statement__icon--small\">\n\t\t\t\t\t\t\t<figure class=\"u-media-wrapper u-media-wrapper--1-1\">\n\t\t\t\t\t\t\t\t<img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/06\/28114511\/Icon-2.svg\" alt=\"\">\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<p class=\"u-b2 u-regular\">\n\t\t\t\t\t\t\tNous avons la technologie, les donn\u00e9es et l\u2019exp\u00e9rience.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"c-statement__heading\">\n\t\t\t\t\t<div class=\"u-a5 u-regular u-text-center\">\n\t\t\t\t\t\tEnsemble, concevons des parcours clients repens\u00e9s de fa\u00e7on attractive pour mieux les servir, et de fa\u00e7on rentable pour augmenter les revenus de votre entreprise.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<div class=\"o-logo-list-wrapper\">\n    <div class=\"o-container o-container--wide\">\n        <div class=\"c-logo-list\">\n\t        \t\t        <div class=\"c-logo-list__heading\">\n\t                <p class=\"u-a4 u-heavy\">\n\t                    Les plus grandes marques du retail nous font confiance\t                <\/p>\n\t            <\/div>\n\t                   \n            <ul class=\"c-logo-list__list u-flex\">\n\t            \t\t            <li class=\"c-logo-list__item\">\n\t\t\t            \t\t\t\t            <div class=\"c-logo-list__logo\">\n\t                            <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/23082215\/bk-logo.png\" alt=\"\">\n\t                        <\/div>\n\t\t\t                                \n                    <\/li>\n\t            \t\t            <li class=\"c-logo-list__item\">\n\t\t\t            \t\t\t\t            <div class=\"c-logo-list__logo\">\n\t                            <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02134250\/lg-logo.png\" alt=\"\">\n\t                        <\/div>\n\t\t\t                                \n                    <\/li>\n\t            \t\t            <li class=\"c-logo-list__item\">\n\t\t\t            \t\t\t\t            <div class=\"c-logo-list__logo\">\n\t                            <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/23082217\/loccitane-logo.png\" alt=\"\">\n\t                        <\/div>\n\t\t\t                                \n                    <\/li>\n\t            \t\t            <li class=\"c-logo-list__item\">\n\t\t\t            \t\t\t\t            <div class=\"c-logo-list__logo\">\n\t                            <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/10083211\/citrus-logo.png\" alt=\"\">\n\t                        <\/div>\n\t\t\t                                \n                    <\/li>\n\t            \t\t            <li class=\"c-logo-list__item\">\n\t\t\t            \t\t\t\t            <div class=\"c-logo-list__logo\">\n\t                            <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/23082220\/wurth-logo.png\" alt=\"\">\n\t                        <\/div>\n\t\t\t                                \n                    <\/li>\n\t            \t\t            <li class=\"c-logo-list__item\">\n\t\t\t            \t\t\t\t            <div class=\"c-logo-list__logo\">\n\t                            <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02135312\/club-comex-logo.png\" alt=\"\">\n\t                        <\/div>\n\t\t\t                                \n                    <\/li>\n\t                        <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<section\n        class=\"o-section o-section--accent-blue o-section--special-products-user-experience\">\n    <div class=\"o-container\">\n\t\t\n        <div class=\"o-section__content\">\n            <ul class=\"c-card-list c-card-list--user-experience c-card-list--3-column u-flex u-flex--align-x-center\">\n\n\t\t\t\t                        <li class=\"c-card-list__item\">\n\t\t\t\t\t\t\t                                <!-- CARD -->\n                                <div class=\"c-card c-card--user-experience\">\n                                    <header class=\"c-card__header\">\n\n                                        <div class=\"c-eyebrow-group\">\n                                            <span class=\"c-eyebrow c-eyebrow--tertiary\">\n                                                <span>MULTIPLIER LES VENTES<\/span>\n                                            <\/span>\n                                        <\/div>\n                                    <\/header>\n                                    <article class=\"c-card__content\">\n\n                                        <h4 class=\"u-a1 u-bold \">\n\t\t\t\t\t\t\t\t\t\t\tMultiplication par 6 des ventes mensuelles et r\u00e9duction du cycle de livraison                                        <\/h4>\n                                    <\/article>\n\n                                    <footer class=\"c-card__footer\">\n                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29163954\/wurth-logo-small.png\" alt=\"\">\n                                    <\/footer>\n                                <\/div>\n                                <!-- \/\/CARD -->\n\t\t\t\t\t\t\t\t\n                        <\/li>\n\n\t\t\t\t\t\t                        <li class=\"c-card-list__item\">\n\t\t\t\t\t\t\t                                <!-- CARD -->\n                                <div class=\"c-card c-card--user-experience\">\n                                    <header class=\"c-card__header\">\n\n                                        <div class=\"c-eyebrow-group\">\n                                            <span class=\"c-eyebrow c-eyebrow--tertiary\">\n                                                <span>FID\u00c9LISER LES CLIENTS<\/span>\n                                            <\/span>\n                                        <\/div>\n                                    <\/header>\n                                    <article class=\"c-card__content\">\n\n                                        <h4 class=\"u-a1 u-bold \">\n\t\t\t\t\t\t\t\t\t\t\tHausse de 35 % du taux de clics (CTR) sur les campagnes de fid\u00e9lisation via l&#8217;app mobile                                        <\/h4>\n                                    <\/article>\n\n                                    <footer class=\"c-card__footer\">\n                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/10083212\/citrus-logo-small.png\" alt=\"\">\n                                    <\/footer>\n                                <\/div>\n                                <!-- \/\/CARD -->\n\t\t\t\t\t\t\t\t\n                        <\/li>\n\n\t\t\t\t\t\t                        <li class=\"c-card-list__item\">\n\t\t\t\t\t\t\t                                <!-- CARD -->\n                                <div class=\"c-card c-card--user-experience\">\n                                    <header class=\"c-card__header\">\n\n                                        <div class=\"c-eyebrow-group\">\n                                            <span class=\"c-eyebrow c-eyebrow--tertiary\">\n                                                <span>ACCRO\u00ceTRE L\u2019ENGAGEMENT<\/span>\n                                            <\/span>\n                                        <\/div>\n                                    <\/header>\n                                    <article class=\"c-card__content\">\n\n                                        <h4 class=\"u-a1 u-bold \">\n\t\t\t\t\t\t\t\t\t\t\tMultiplication par 10 de l\u2019engagement client gr\u00e2ce \u00e0 des communications brand\u00e9es et conversationnelles                                        <\/h4>\n                                    <\/article>\n\n                                    <footer class=\"c-card__footer\">\n                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02135313\/club-comex-logo-small.png\" alt=\"\">\n                                    <\/footer>\n                                <\/div>\n                                <!-- \/\/CARD -->\n\t\t\t\t\t\t\t\t\n                        <\/li>\n\n\t\t\t\t\t\t            <\/ul>\n\t\t\t        <\/div>\n    <\/div>\n<\/section>\n\n\n\t<section id=\"customer-journey\" class=\"o-section o-section__bg--light-grey o-section--customer-journey\">\n\n\t    <div class=\"o-container o-container--wide\">\n        \t        <div class=\"o-section__heading | o-section__heading--centered | o-section__heading--x-wide\">\n\t            <h2 class=\"u-a5\">\n\t                Une meilleure communication \u00e0 toutes les \u00e9tapes du parcours client\t            <\/h2>\n\t\t                  \n\t        <\/div>\n\t    <div class=\"c-big-tabs c-big-tabs--horizontal c-big-tabs--has-no-border\">\n    <ul class=\"c-big-tabs__navigation-wrapper\" data-tabs=\"\" data-tabs-0=\"\" role=\"tablist\" data-index=\"s\u00c9curit\u00c9\">\n                    <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_62538488a6ebd9cba96ed7c337cc966f-tab-0\"\n                   class=\"u-flex u-flex--align-y-center\" data-tab-default=\"\"                   id=\"tabby-toggle_block_62538488a6ebd9cba96ed7c337cc966f-tab-0\" role=\"tab\" aria-controls=\"block_62538488a6ebd9cba96ed7c337cc966f-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"1\" data-related=\"s\u00c9curit\u00c9\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            S\u00c9CURIT\u00c9                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                        <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_62538488a6ebd9cba96ed7c337cc966f-tab-1\"\n                   class=\"u-flex u-flex--align-y-center\"                    id=\"tabby-toggle_block_62538488a6ebd9cba96ed7c337cc966f-tab-0\" role=\"tab\" aria-controls=\"block_62538488a6ebd9cba96ed7c337cc966f-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"2\" data-related=\"engagement\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            ENGAGEMENT                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                        <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_62538488a6ebd9cba96ed7c337cc966f-tab-2\"\n                   class=\"u-flex u-flex--align-y-center\"                    id=\"tabby-toggle_block_62538488a6ebd9cba96ed7c337cc966f-tab-0\" role=\"tab\" aria-controls=\"block_62538488a6ebd9cba96ed7c337cc966f-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"3\" data-related=\"support-client\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            SUPPORT CLIENT                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                        <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_62538488a6ebd9cba96ed7c337cc966f-tab-3\"\n                   class=\"u-flex u-flex--align-y-center\"                    id=\"tabby-toggle_block_62538488a6ebd9cba96ed7c337cc966f-tab-0\" role=\"tab\" aria-controls=\"block_62538488a6ebd9cba96ed7c337cc966f-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"4\" data-related=\"fid\u00c9lisation\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            FID\u00c9LISATION                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                <\/ul>\n    <div class=\"c-big-tabs__content-wrapper\">\n                <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_62538488a6ebd9cba96ed7c337cc966f-tab-0\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_62538488a6ebd9cba96ed7c337cc966f-tab-0\" >\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                S\u00e9curisez les comptes de vos clients            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                Prot\u00e9gez les comptes et donn\u00e9es de vos clients, notamment de la fraude. S\u00e9curisez chaque \u00e9tape du parcours client, de l\u2019inscription \u00e0 l\u2019achat            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    AUTHENTIFIER LES INSCRIPTIONS ET CONNEXIONS                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    \u00c9vitez les fraudes et les prises de contr\u00f4le de compte en fournissant aux clients une couche de protection suppl\u00e9mentaire lorsqu\u2019ils utilisent votre plateforme. Impl\u00e9mentez l\u2019authentification \u00e0 deux facteurs qui permet de v\u00e9rifier l&#8217;identit\u00e9 client. L&#8217;authentification \u00e0 deux facteurs peut \u00eatre mise en place aussi bien pour les SMS, les applications de chat, la voix, les notifications push ou gr\u00e2ce \u00e0 notre offre Mobile Identity.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    SIMPLIFIER LE REMPLISSAGE DE FORMULAIRE                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Facilitez l\u2019inscription tout en renfor\u00e7ant la s\u00e9curit\u00e9 : aidez vos clients \u00e0 s\u2019inscrire ou \u00e0 se connecter avec leur seul num\u00e9ro de t\u00e9l\u00e9phone, tandis que le reste du formulaire se remplit automatiquement avec des informations v\u00e9rifi\u00e9es issues des bases de donn\u00e9es op\u00e9rateurs.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-grey\">\n            <div class=\"c-animation-wrapper\">\n    <div class=\"c-animation\">\n        <div class=\"c-animation__container js-illustration-animation\"\n             data-animation=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11180052\/04_solutions_retail_secure.json\"\n             data-loop=\"false\"\n        >\n            <!-- ILLUSTRATION -->\n        <\/div>\n    <\/div>\n<\/div>        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                    <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_62538488a6ebd9cba96ed7c337cc966f-tab-1\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_62538488a6ebd9cba96ed7c337cc966f-tab-1\" hidden=\"hidden\">\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Attirez l\u2019attention de vos clients            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                Communiquez sur vos offres et produits sur les canaux pr\u00e9f\u00e9r\u00e9s de vos clients            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    PERSONNALISER VOS COMMUNICATIONS CLIENT                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Fid\u00e9lisez vos clients en leur adressant des messages pertinents, au bon moment et adapt\u00e9s \u00e0 leurs besoins imm\u00e9diats, en fonction de leur comportement actuel et pass\u00e9.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    CREEZ DES CAMPAGNES PROMOTIONNELLES VIA MOBILE                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Simplifiez la participation de vos clients \u00e0 vos activiti\u00e9s promotionnelles tels que jeux concours, cadeaux, etc, en l&#8217;int\u00e9grant directement via leur t\u00e9l\u00e9phone mobile.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    R\u00c9DUIRE LES TAUX D\u2019ABANDON DE PANIER                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Incitez vos clients \u00e0 r\u00e9cup\u00e9rer leurs paniers d\u2019achat abandonn\u00e9s en lan\u00e7ant des campagnes automatis\u00e9es au bon moment, directement sur les canaux de communication pr\u00e9f\u00e9r\u00e9s de vos clients.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-grey\">\n            <div class=\"c-animation-wrapper\">\n    <div class=\"c-animation\">\n        <div class=\"c-animation__container js-illustration-animation\"\n             data-animation=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11180051\/03_engage_personalized_offer.json\"\n             data-loop=\"false\"\n        >\n            <!-- ILLUSTRATION -->\n        <\/div>\n    <\/div>\n<\/div>        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                    <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_62538488a6ebd9cba96ed7c337cc966f-tab-2\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_62538488a6ebd9cba96ed7c337cc966f-tab-2\" hidden=\"hidden\">\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Offrez une exp\u00e9rience client remarquable            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                Optimisez les ressources du support client en g\u00e9rant toutes les communications depuis une seule plateforme            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    COMPRENDRE LE COMPORTEMENT DU CLIENT                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Permettez \u00e0 votre \u00e9quipe support de comprendre imm\u00e9diatement le contexte du client gr\u00e2ce \u00e0 un tableau de bord unique contenant toutes les interactions, qu\u2019elles aient eu lieu par email, t\u00e9l\u00e9phone, Internet ou via les r\u00e9seaux sociaux.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    FOURNIR UNE ASSISTANCE \u00c0 CHAQUE POINT DE CONTACT CL\u00c9                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    R\u00e9duisez le taux de rebond de votre site web en offrant \u00e0 vos clients une fa\u00e7on simple de vous contacter pour demander des pr\u00e9cisions en temps r\u00e9el : via messaging traditionnel tel que LiveChat ou les applis de chat mais aussi via des chatbots.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    COMMUNIQUER DE MANI\u00c8RE PROACTIVE                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Faites gagner un temps pr\u00e9cieux \u00e0 votre service client en r\u00e9duisant le nombre de questions r\u00e9p\u00e9titives qui lui sont adress\u00e9es. Automatisez les notifications informant les clients sur le statut de leur commande, l\u2019activit\u00e9 de leur compte ou les variations de stocks, avant qu\u2019ils n\u2019aient \u00e0 le demander.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-grey\">\n            <div class=\"c-animation-wrapper\">\n    <div class=\"c-animation\">\n        <div class=\"c-animation__container js-illustration-animation\"\n             data-animation=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11180050\/01_retail_support_chatbot.json\"\n             data-loop=\"false\"\n        >\n            <!-- ILLUSTRATION -->\n        <\/div>\n    <\/div>\n<\/div>        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                    <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_62538488a6ebd9cba96ed7c337cc966f-tab-3\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_62538488a6ebd9cba96ed7c337cc966f-tab-3\" hidden=\"hidden\">\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Nouez des relations privil\u00e9gi\u00e9es de fa\u00e7on scalable            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                Passez des mod\u00e8les de messaging g\u00e9n\u00e9riques \u00e0 des conversations individuelles personnalis\u00e9es            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    CIBLER EN FONCTION DES PR\u00c9F\u00c9RENCES DE VOS CLIENTS                                 <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    \u00c9laborez des messages uniques destin\u00e9s \u00e0 tous les segments de client\u00e8le, en vous appuyant sur une vue compl\u00e8te de leurs pr\u00e9f\u00e9rences, des mod\u00e8les d\u2019achat pass\u00e9s via leurs canaux de communication pr\u00e9f\u00e9r\u00e9s.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    R\u00c9ENGAGER LES ACHETEURS INACTIFS                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Obtenez une meilleure r\u00e9ponse \u00e0 vos campagnes de remarketing en associant le bon message au bon canal de communication. Augmentez le nombre de clients qui reviennent vers votre site web, boutique en ligne ou application d\u2019achat. Ne laissez rien au hasard et engagez vos clients en leur adressant un messaging pertinent sur le canal de communication appropri\u00e9. Obtenez une meilleure r\u00e9ponse \u00e0 vos campagnes de remarketing et augmentez le nombre de clients qui reviennent vers votre site web, magasin physique ou application d\u2019achat.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    OPTIMISER LES CAMPAGNES DE FID\u00c9LISATION                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Automatisez la communication avec les membres de votre programme de fid\u00e9lit\u00e9, afin qu\u2019ils puissent \u00eatre inform\u00e9s imm\u00e9diatement de vos derni\u00e8res offres et commencer \u00e0 en profiter facilement.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-grey\">\n            <div class=\"c-animation-wrapper\">\n    <div class=\"c-animation\">\n        <div class=\"c-animation__container js-illustration-animation\"\n             data-animation=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11180051\/02_retain_loyalty_app.json\"\n             data-loop=\"false\"\n        >\n            <!-- ILLUSTRATION -->\n        <\/div>\n    <\/div>\n<\/div>        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                <\/div>\n<\/div>\n\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","solution-category":[514],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Retail - Infobip<\/title>\n<meta name=\"description\" content=\"Check out our solution around the topic of &quot; 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