{"id":44248,"date":"2020-09-11T14:40:43","date_gmt":"2020-09-11T12:40:43","guid":{"rendered":"https:\/\/www2.infobip.com\/?post_type=products&p=44248"},"modified":"2023-02-27T11:45:08","modified_gmt":"2023-02-27T09:45:08","slug":"answers","status":"publish","type":"products","link":"https:\/\/www2.infobip.com\/fr\/answers","title":{"rendered":"Answers"},"content":{"rendered":"\n
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\n \n \"\"\n \n \n\t\t\t\t \n \n<\/svg> <\/i>\n <\/a>\n <\/figure>\n \n <\/div>\n <\/div>\n<\/section>\n\n\n\n\n
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\n CROISSANCE DES REVENUS <\/p>\n \n \n

\n Tellement plus qu’un simple chatbot FAQ <\/h3>\n \n \n

\n Apportez une nouvelle dimension \u00e0 vos efforts en mati\u00e8re d’up-sell, cross-sell et g\u00e9n\u00e9ration de leads. Aidez vos clients avec un v\u00e9ritable assistant virtuel, capable de tenir de vraies conversations, et m\u00eame de terminer des transactions en int\u00e9gralit\u00e9. <\/p>\n \n <\/div>\n \n \n

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\n EXP\u00c9RIENCE CLIENT <\/p>\n \n \n

\n Tout n’est pas artificiel <\/h3>\n \n \n

\n Gardez une touche humaine. Permettez au chatbot de g\u00e9rer d’important volume de requ\u00eates les plus fr\u00e9quentes, pour diminuer la charge de vos agents, mais param\u00e9trez une escalade fluide vers un conseiller si besoin. <\/p>\n \n <\/div>\n \n \n

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\n PORT\u00c9E \u00c9TENDUE <\/p>\n \n \n

\n De tr\u00e8s nombreux canaux de contact <\/h3>\n \n \n

\n Aidez vos clients en mettant \u00e0 leur disposition un chatbot sur tous leurs canaux de communication pr\u00e9f\u00e9r\u00e9s, dont WhatsApp, Facebook Messenger, Apple Messages for Business, Viber, Instagram Messages, Twitter Direct Messages, Telegram, LINE, Live Chat, SMS, RCS et Google Business Messages. <\/p>\n \n <\/div>\n \n \n

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\n Envie de tester ? <\/p>\n \n \n

\n Rencontrez Omnia <\/h3>\n \n \n

\n Omnia est notre chabot intelligent con\u00e7u, test\u00e9 et d\u00e9ploy\u00e9 via notre plateforme de cr\u00e9ation de chatbots Answers Scannez le QR code ou ajoutez le +447860064511<\/b>\u00e0 votre liste de contacts et envoyez \u00ab Bonjour \u00bb sur WhatsApp. <\/p>\n \n <\/div>\n \n \n

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\n \u00ab Answers a \u00e9t\u00e9 un v\u00e9ritalbe “game-changer” en permettant \u00e0 HFC Bank d’avoir plus d’interactions client. Le parcours client a compl\u00e8tement chang\u00e9, et nous sommes heureux qu’Infobip ait compris notre vision et nous ait aid\u00e9s \u00e0 la mettre en \u0153uvre \u00bb <\/h4>\n \n \n

\n \u2014 Rose Muturi, Chief Digital Officer chez HF Group <\/p>\n \n \n <\/div>\n \n \n

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\n \u00ab Infobip a chang\u00e9 la donne en nous aidant \u00e0 transformer num\u00e9riquement la mani\u00e8re dont nous communiquons avec nos clients. Les solutions Conversations et Answers nous ont aid\u00e9s \u00e0 fournir une exp\u00e9rience client fluide sur WhatsApp, avec un chatbot qui peut r\u00e9soudre 69 % des requ\u00eates simples et transf\u00e9rer sans effort les requ\u00eates complexes aux agents, ce qui a r\u00e9duit notre d\u00e9lai d’attente moyen de 96 % et am\u00e9lior\u00e9 notre satisfaction client. \u00bb <\/h4>\n \n \n

\n \u2014 Abdullah Khan, Responsable de l’\u00e9quipe service client, Edenred UAE <\/p>\n \n \n <\/div>\n \n \n

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\n\t\t\t\t\t\t\t\t\t\t\n \n<\/svg> <\/div>\n \n \n

\n Infobip nous a aid\u00e9s \u00e0 am\u00e9liorer la fa\u00e7on dont nous enregistrons et int\u00e9grons les nouveaux chauffeurs VTC via WhatsApp.  Nous avons utilis\u00e9 la combinaison des solutions Answers, Conversations, et Moments pour am\u00e9liorer notre processus d\u2019onboarding des chauffeurs et ainsi augmenter notre taux de conversion. Associ\u00e9es, ces technologies nous permettent d’offrir de meilleures exp\u00e9riences aux chauffeurs et d’optimiser les processus internes. Notre partenariat avec Infobip contribue \u00e0 soutenir la croissance rapide de l’entreprise. <\/h4>\n \n \n

\n \u2014 Yev Baluyeva, Lifecycle Marketing Manager, Bolt <\/p>\n \n \n <\/div>\n \n <\/div>\n <\/div>\n \n \n

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\n\t\t\t\tUne automatisation intelligente pens\u00e9e pour vous <\/h3>\n \n \n

\n\t\t\t\tD\u00e9couvrez comment Answers permet de r\u00e9duire vos co\u00fbts op\u00e9rationnels de service client gr\u00e2ce \u00e0 l’automatisation, d’augmenter vos ventes et d’am\u00e9liorer la satisfaction client. <\/p>\n \n \n

\n\t\t\t\t\n Book Your Demo\n <\/a> \n \n Visionner la vid\u00e9o <\/a>\n <\/span>\n\t\t\t\t\t\t\n <\/div>\n \n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

La plateforme de cr\u00e9ation de chatbots intelligents<\/p>\n","protected":false},"featured_media":44289,"template":"","product-category":[407],"acf":[],"yoast_head":"\nAnswers\u00a0: la plateforme de cr\u00e9ation de chatbots intelligents - Infobip<\/title>\n<meta name=\"description\" content=\"Construisez vos chatbots en fonction de vos besoins : du bot simple bas\u00e9 sur des mots cl\u00e9s, \u00e0 un chatbot plus \u00e9labor\u00e9 embarquant de l'IA et la technologie de traitement du langage. 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