{"id":73029,"date":"2021-04-19T12:05:31","date_gmt":"2021-04-19T10:05:31","guid":{"rendered":"https:\/\/www2.infobip.com\/?post_type=downloads&#038;p=73029"},"modified":"2022-02-25T16:51:48","modified_gmt":"2022-02-25T14:51:48","slug":"guide-ultime-de-experience-client-digitale-pour-e-commerce","status":"publish","type":"downloads","link":"https:\/\/www2.infobip.com\/fr\/telechargements\/guide-ultime-de-experience-client-digitale-pour-e-commerce","title":{"rendered":"Ce que veulent vos clients &#8211; Le guide ultime de l\u2019exp\u00e9rience client digitale pour les marques de Retail &#038; e-commerce."},"content":{"rendered":"\n<p>On vous r\u00e9v\u00e8le ce que veulent vos clients concernant&nbsp;:<\/p>\n\n\n\n<ul><li>Le contenu des communications que vous leur envoyez<\/li><li>Le service client que vous leur offrez<\/li><li>Les moyens de communications que vous mettez \u00e0 leur disposition<\/li><li>La s\u00e9curit\u00e9 de leurs transactions \u2013 sp\u00e9cifique \u00e0 l\u2019e-commerce<\/li><\/ul>\n\n\n\n<p>Et ce n\u2019est pas tout&nbsp;! On vous montre comment offrir \u00e0 vos clients ce qu\u2019ils veulent.<\/p>\n\n\n\n<p>Tout ce dont vous avez besoin pour r\u00e9ussir se trouve dans ce guide. Et c\u2019est plus facile que ce que vous pensez&nbsp;!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On vous r\u00e9v\u00e8le ce que veulent vos clients concernant&nbsp;: Le contenu des communications que vous leur envoyez Le service client que vous leur offrez Les moyens de communications que vous mettez \u00e0 leur disposition La s\u00e9curit\u00e9 de leurs transactions \u2013 sp\u00e9cifique \u00e0 l\u2019e-commerce Et ce n\u2019est pas tout&nbsp;! On vous montre comment offrir \u00e0 vos [&hellip;]<\/p>\n","protected":false},"featured_media":73195,"template":"","download-category":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ce que veulent vos clients - Le guide ultime de l\u2019exp\u00e9rience client digitale pour les marques de Retail &amp; e-commerce. - Infobip<\/title>\n<meta name=\"description\" content=\"Download your copy of Ce que veulent vos clients - Le guide ultime de l\u2019exp\u00e9rience client digitale pour les marques de Retail &amp; e-commerce.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www2.infobip.com\/fr\/telechargements\/guide-ultime-de-experience-client-digitale-pour-e-commerce\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ce que veulent vos clients - Le guide ultime de l\u2019exp\u00e9rience client digitale pour les marques de Retail &amp; e-commerce. - Infobip\" \/>\n<meta property=\"og:description\" content=\"Download your copy of Ce que veulent vos clients - Le guide ultime de l\u2019exp\u00e9rience client digitale pour les marques de Retail &amp; e-commerce.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www2.infobip.com\/fr\/telechargements\/guide-ultime-de-experience-client-digitale-pour-e-commerce\" \/>\n<meta property=\"og:site_name\" content=\"Infobip\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-25T14:51:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2021\/04\/14161730\/blog-infobip-retail-ebook-franco-africa-version.png\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.infobip.com\/fr\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ce que veulent vos clients - Le guide ultime de l\u2019exp\u00e9rience client digitale pour les marques de Retail & e-commerce. - Infobip","description":"Download your copy of Ce que veulent vos clients - Le guide ultime de l\u2019exp\u00e9rience client digitale pour les marques de Retail & e-commerce.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www2.infobip.com\/fr\/telechargements\/guide-ultime-de-experience-client-digitale-pour-e-commerce","og_locale":"fr_FR","og_type":"article","og_title":"Ce que veulent vos clients - Le guide ultime de l\u2019exp\u00e9rience client digitale pour les marques de Retail & e-commerce. - Infobip","og_description":"Download your copy of Ce que veulent vos clients - Le guide ultime de l\u2019exp\u00e9rience client digitale pour les marques de Retail & e-commerce.","og_url":"https:\/\/www2.infobip.com\/fr\/telechargements\/guide-ultime-de-experience-client-digitale-pour-e-commerce","og_site_name":"Infobip","article_modified_time":"2022-02-25T14:51:48+00:00","og_image":[{"width":720,"height":400,"url":"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2021\/04\/14161730\/blog-infobip-retail-ebook-franco-africa-version.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.infobip.com\/fr"},{"@type":"ListItem","position":2,"name":""}]}]}},"_links":{"self":[{"href":"https:\/\/www2.infobip.com\/fr\/wp-json\/wp\/v2\/downloads\/73029\/"}],"collection":[{"href":"https:\/\/www2.infobip.com\/fr\/wp-json\/wp\/v2\/downloads\/"}],"about":[{"href":"https:\/\/www2.infobip.com\/fr\/wp-json\/wp\/v2\/types\/downloads\/"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www2.infobip.com\/fr\/wp-json\/wp\/v2\/media\/73195\/"}],"wp:attachment":[{"href":"https:\/\/www2.infobip.com\/fr\/wp-json\/wp\/v2\/media\/?parent=73029"}],"wp:term":[{"taxonomy":"download-category","embeddable":true,"href":"https:\/\/www2.infobip.com\/fr\/wp-json\/wp\/v2\/download-category\/?post=73029"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}