{"id":40782,"date":"2020-08-15T13:11:04","date_gmt":"2020-08-15T11:11:04","guid":{"rendered":"https:\/\/www2.infobip.com\/?post_type=solutions&#038;p=40782"},"modified":"2022-10-26T11:03:31","modified_gmt":"2022-10-26T09:03:31","slug":"interaccion-cliente","status":"publish","type":"solutions","link":"https:\/\/www2.infobip.com\/es\/soluciones\/interaccion-cliente","title":{"rendered":"Interacci\u00f3n con el cliente"},"content":{"rendered":"<section id=\"testimonios\"\n         class=\"o-section o-section--testimonials  o-section--testimonials-slider js-scroll-to-section\">\n    <div class=\"o-container o-container--wide\">\n        \n        <div class=\"c-testimonials-slider-wrapper-outer js-testimonials-slider-wrapper\">\n\n            <div class=\"c-testimonials-slider-wrapper swiper-container js-testimonials-slider\">\n                <ul class=\"c-testimonials-slider c-testimonials-slider--light-blue | swiper-wrapper\">\n\t\t\t        <!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider__item c-testimonials-slider__item--no-case-study swiper-slide\">\n    <header class=\"c-testimonials-slider__left\">\n\t\t            <div class=\"c-testimonials-slider__logo\">\n                <!-- LOGO -->\n                <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29163951\/shoebedo-logo-small.png\"\n                             alt=\"\">\n\t\t                                <\/figure>\n                <!-- \/\/LOGO -->\n            <\/div>\n\t\t\t    <\/header>\n    <article class=\"c-testimonials-slider__right\">\n\n\t\t\n        <h4 class=\"u-a3 | u-regular | c-testimonials-slider__quote\">\n\t\t\tLa comunicaci\u00f3n directa y personalizada a trav\u00e9s de un socio confiable hizo toda la diferencia para nuestros programas de divulgaci\u00f3n, lo que result\u00f3 en conversiones m\u00e1s altas.        <\/h4>\n\n\t\t\n        <h5 class=\"c-testimonials-slider__author | u-b0 u-b0--b | u-bold\">\n\t\t\tVlasta Milina        <\/h5>\n        <span class=\"c-testimonials-slider__author-position | u-b2 | u-regular\">\n\t\t\tGerente de Marketing &#038; PR de ShoeBeDo        <\/span>\n    <\/article>\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider__item c-testimonials-slider__item--no-case-study swiper-slide\">\n    <header class=\"c-testimonials-slider__left\">\n\t\t            <div class=\"c-testimonials-slider__logo\">\n                <!-- LOGO -->\n                <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02134254\/volpy-logo-small.png\"\n                             alt=\"\">\n\t\t                                <\/figure>\n                <!-- \/\/LOGO -->\n            <\/div>\n\t\t\t    <\/header>\n    <article class=\"c-testimonials-slider__right\">\n\n\t\t\n        <h4 class=\"u-a3 | u-regular | c-testimonials-slider__quote\">\n\t\t\tJefe de Marketing, Volpy        <\/h4>\n\n\t\t\n        <h5 class=\"c-testimonials-slider__author | u-b0 u-b0--b | u-bold\">\n\t\t\tSabrina Taelman Martini        <\/h5>\n        <span class=\"c-testimonials-slider__author-position | u-b2 | u-regular\">\n\t\t\tJefe de Marketing, Volpy        <\/span>\n    <\/article>\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider__item c-testimonials-slider__item--no-case-study swiper-slide\">\n    <header class=\"c-testimonials-slider__left\">\n\t\t            <div class=\"c-testimonials-slider__logo\">\n                <!-- LOGO -->\n                <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t                                        <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02135313\/club-comex-logo-small.png\"\n                             alt=\"\">\n\t\t                                <\/figure>\n                <!-- \/\/LOGO -->\n            <\/div>\n\t\t\t    <\/header>\n    <article class=\"c-testimonials-slider__right\">\n\n\t\t\n        <h4 class=\"u-a3 | u-regular | c-testimonials-slider__quote\">\n\t\t\tEstoy muy satisfecha con el \u00e9xito de nuestras campa\u00f1as RCS, ya que han llevado a un aumento del 115% en nuestros ingresos.        <\/h4>\n\n\t\t\n        <h5 class=\"c-testimonials-slider__author | u-b0 u-b0--b | u-bold\">\n\t\t\tRebeca Gonzalez Huerta         <\/h5>\n        <span class=\"c-testimonials-slider__author-position | u-b2 | u-regular\">\n\t\t\tDirectora de Mercadeo y CRM S\u00e9nior, Club Comex        <\/span>\n    <\/article>\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n                <\/ul>\n\n                <div class=\"c-testimonials-slider-navigation\">\n                    <button type=\"button\"\n                            class=\"c-slider-arrow c-slider-arrow--large c-slider-arrow--previous js-testimonials-slider-previous\"\n                            tabindex=\"0\" role=\"button\" aria-label=\"Next slide\" aria-disabled=\"false\">\n                        <svg class=\"u-icon u-icon--arrow-squircle-left-small\">\n                            <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-left-small\"><\/use>\n                        <\/svg>\n                    <\/button>\n                    <button type=\"button\"\n                            class=\"c-slider-arrow c-slider-arrow--large c-slider-arrow--next js-testimonials-slider-next\"\n                            tabindex=\"0\"\n                            role=\"button\" aria-label=\"Next slide\" aria-disabled=\"false\">\n                        <svg class=\"u-icon u-icon--arrow-squircle-right-small\">\n                            <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-right-small\"><\/use>\n                        <\/svg>\n                    <\/button>\n                <\/div>\n\n            <\/div>\n\n            <div class=\"c-testimonials-slider-pagination-wrapper swiper-container js-testimonials-slider-pagination\">\n\n                <ul class=\"c-testimonials-slider-pagination swiper-wrapper\">\n\n\t\t\t        <!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider-pagination__item swiper-slide\">\n    <!-- LOGO -->\n    <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t    \t\t    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29163951\/shoebedo-logo-small.png\" alt=\"\">\n        \n                <\/figure>\n    <!-- \/\/LOGO -->\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider-pagination__item swiper-slide\">\n    <!-- LOGO -->\n    <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t    \t\t    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02134254\/volpy-logo-small.png\" alt=\"\">\n        \n                <\/figure>\n    <!-- \/\/LOGO -->\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n<!-- TESTIMONIAL SLIDER ITEM -->\n<li class=\"c-testimonials-slider-pagination__item swiper-slide\">\n    <!-- LOGO -->\n    <figure class=\"u-media-wrapper u-media-wrapper--logo\">\n\t    \t\t    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/02135313\/club-comex-logo-small.png\" alt=\"\">\n        \n                <\/figure>\n    <!-- \/\/LOGO -->\n<\/li>\n<!-- \/\/TESTIMONIAL SLIDER ITEM -->\n                <\/ul>\n            <\/div>\n\n\t        \n        <\/div>\n\n    <\/div>\n<\/section>\n\n\n\t<section id=\"customer-journey\" class=\"o-section o-section__bg--light-grey o-section--customer-journey\">\n\n\t    <div class=\"o-container o-container--wide\">\n        \t        <div class=\"o-section__heading | o-section__heading--centered | o-section__heading--x-wide\">\n\t            <h2 class=\"u-a5\">\n\t                <b>Soluciones para sus mayores desaf\u00edos de interacci\u00f3n<\/b>\t            <\/h2>\n\t\t                  \n\t        <\/div>\n\t    <div class=\"c-big-tabs c-big-tabs--horizontal c-big-tabs--has-no-border\">\n    <ul class=\"c-big-tabs__navigation-wrapper\" data-tabs=\"\" data-tabs-0=\"\" role=\"tablist\" data-index=\"los-clientes-ignoran-sus-mensajes\">\n                    <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_e1c04e585f9f6c5f4b5db9f2e60d192c-tab-0\"\n                   class=\"u-flex u-flex--align-y-center\" data-tab-default=\"\"                   id=\"tabby-toggle_block_e1c04e585f9f6c5f4b5db9f2e60d192c-tab-0\" role=\"tab\" aria-controls=\"block_e1c04e585f9f6c5f4b5db9f2e60d192c-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"1\" data-related=\"los-clientes-ignoran-sus-mensajes\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Los clientes ignoran sus mensajes                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                        <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_e1c04e585f9f6c5f4b5db9f2e60d192c-tab-1\"\n                   class=\"u-flex u-flex--align-y-center\"                    id=\"tabby-toggle_block_e1c04e585f9f6c5f4b5db9f2e60d192c-tab-0\" role=\"tab\" aria-controls=\"block_e1c04e585f9f6c5f4b5db9f2e60d192c-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"2\" data-related=\"los-clientes-potenciales-se-van-antes-de-convertirse\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Los clientes potenciales se van antes de convertirse                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                        <li class=\"c-big-tabs__link js-tab-item js-illustration-tab-item\" role=\"presentation\">\n                <a href=\"#block_e1c04e585f9f6c5f4b5db9f2e60d192c-tab-2\"\n                   class=\"u-flex u-flex--align-y-center\"                    id=\"tabby-toggle_block_e1c04e585f9f6c5f4b5db9f2e60d192c-tab-0\" role=\"tab\" aria-controls=\"block_e1c04e585f9f6c5f4b5db9f2e60d192c-tab-0\"\n                   aria-selected=\"false\" tabindex=\"-1\" data-index=\"3\" data-related=\"su-aplicaci\u00f3n-tiene-bajas-tasas-de-adopci\u00f3n\">\n                                        <div class=\"c-big-tabs__title\">\n                        <p class=\"u-b2 u-heavy u-uppercase\">\n                            Su aplicaci\u00f3n tiene bajas tasas de adopci\u00f3n                        <\/p>\n                    <\/div>\n                <\/a>\n            <\/li>\n                <\/ul>\n    <div class=\"c-big-tabs__content-wrapper\">\n                <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_e1c04e585f9f6c5f4b5db9f2e60d192c-tab-0\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_e1c04e585f9f6c5f4b5db9f2e60d192c-tab-0\" >\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Interact\u00fae con sus clientes con la comunicaci\u00f3n contextual            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                Conozca las necesidades de sus clientes y responda de forma proactiva            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    UNIFIQUE LOS DATOS Y PERSONALICE LAS COMUNICACIONES                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Maximice la interacci\u00f3n con mensajes personalizados dirigidos a los canales preferidos de los clientes, las preferencias de contenido, ubicaci\u00f3n y mucho m\u00e1s. Para ello, unifique los datos de su CRM, sitio web, aplicaci\u00f3n y otros puntos de contacto del cliente.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    APROVECHE LAS INTERACCIONES FUERA DE L\u00cdNEA                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Conecte puntos de contacto digitales y fuera de l\u00ednea para una mejor participaci\u00f3n del cliente. Use promociones fuera de l\u00ednea para conseguir que las personas interact\u00faen con sus campa\u00f1as m\u00f3viles, sorteos, chatbots y conversaciones bidireccionales.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194714\/solutions_customer_engagement_illustrations_engage-customers.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                    <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_e1c04e585f9f6c5f4b5db9f2e60d192c-tab-1\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_e1c04e585f9f6c5f4b5db9f2e60d192c-tab-1\" hidden=\"hidden\">\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Reaccione en tiempo real para reducir los abandonos            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                Convierta a los exploradores en compradores con mensajer\u00eda proactiva            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    IMPLEMENTE CAMPA\u00d1AS DE REMERCADEO                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Reaccione antes de que los clientes pierdan inter\u00e9s. Env\u00ede mensajes automatizados instant\u00e1neos que les recuerden que contin\u00faen su actividad mientras la oportunidad a\u00fan est\u00e1 fresca.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    PROPORCIONE APOYO CONVERSACIONAL EN TIEMPO REAL                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Est\u00e9 disponible para responder a las preguntas de los clientes mediante la tecnolog\u00eda de conversaci\u00f3n en tiempo real, chatbots y botones de clic para llamar a trav\u00e9s de cualquier canal y dispositivo. Gestione todo el soporte al cliente desde una sola vista y elimine la complejidad que proviene de los subprocesos de mensajer\u00eda en silo.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194714\/solutions_customer_engagement_illustrations_react-in-real-time.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                    <ul class=\"c-big-tabs__content js-tab-content\">\n            <li id=\"block_e1c04e585f9f6c5f4b5db9f2e60d192c-tab-2\" class=\"c-big-tabs__content js-illustration-animation-tab-wrapper\" role=\"tabpanel\"\n                aria-labelledby=\"tabby-toggle_block_e1c04e585f9f6c5f4b5db9f2e60d192c-tab-2\" hidden=\"hidden\">\n\n                <div class=\"c-banner c-banner--customer-journey\">\n    <div class=\"c-banner__left\">\n        <article class=\"c-banner__content\">\n\n            <h3 class=\"u-a3\">\n                Capture la atenci\u00f3n con comunicaciones push y dentro de la aplicaci\u00f3n            <\/h3>\n\n            <p class=\"u-b0 u-b0--b u-regular\">\n                Involucre a los usuarios en el momento adecuado a trav\u00e9s de su aplicaci\u00f3n m\u00f3vil            <\/p>\n\n            <!-- ACCORDION -->\n            <div class=\"c-accordion js-accordion\">\n                                        <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    ATRAIGA NUEVOS USUARIOS DE LA APLICACI\u00d3N                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Aproveche su base de datos de clientes existentes para aumentar las descargas de aplicaciones. Env\u00ede mensajes de llamado a la acci\u00f3n a trav\u00e9s de canales de comunicaci\u00f3n m\u00f3vil, como correo electr\u00f3nico, aplicaciones de chat y SMS.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    CREE FLUJOS ACTIVADOS POR ACCI\u00d3N                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Cree flujos de comunicaci\u00f3n automatizados y personalizados y haga que su aplicaci\u00f3n se destaque utilizando mensajes integrados y mensajes push. Involucre a los usuarios con una comunicaci\u00f3n relevante y descubra qu\u00e9 capta su atenci\u00f3n.                                <\/p>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"c-accordion__header\">\n                            <div class=\"c-accordion__trigger js-accordion-header\">\n                                <h4 class=\"u-b0 u-bold\">\n                                    CONVIERTA A LOS USUARIOS EN PROMOTORES DE LA APLICACI\u00d3N                                <\/h4>\n                                <svg class=\"u-icon u-icon--chevron-down\">\n                                    <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--chevron-down\"><\/use>\n                                <\/svg>\n                            <\/div>\n                        <\/div>\n                        <div class=\"c-accordion__panel js-accordion-panel\">\n                            <div class=\"c-accordion__panel-inner js-accordion-panel-inner\">\n                                <p class=\"u-b0\">\n                                    Habilite la mensajer\u00eda de cliente a cliente para hacer referidos. Anime a sus usuarios a enviar invitaciones y promociones para descargar la aplicaci\u00f3n a sus amigos y familiares.                                <\/p>\n                            <\/div>\n                        <\/div>\n                        \n                            <\/div>\n            <!-- \/\/ACCORDION -->\n        <\/article>\n    <\/div>\n\n    <div class=\"c-banner__right\">\n        <div class=\"c-banner__illustration c-banner__illustration--portrait c-banner__illustration--light-yellow\">\n            \t            <figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n\t                <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/10\/29194713\/solutions_customer_engagement_illustrations_capture-attention.png\"\n\t                     alt=\"\">\n\t            <\/figure>\n                        <\/div>\n    <\/div>\n<\/div>\n\n            <\/li>\n        <\/ul>\n                <\/div>\n<\/div>\n\n    <\/div>\n<\/section>\n\n\n<section class=\"o-section | o-section--benefits | o-section--solutions-use-cases\">\n    <div class=\"o-container\">\n        <div class=\"o-section__content | o-section__content--right | o-section__content--benefits\">\n            <ul class=\"c-banner-list | c-banner-list--benefits |  c-banner-list--benefits-4 | c-banner-list--benefits-industries\">\n\n                <li class=\"c-banner-list__item\">\n\n                    <!-- BANNER -->\n                    <div class=\"c-banner | c-banner--use-cases\">\n                        <div class=\"c-banner__left\">\n\n                            <!-- BANNER TABS -->\n                            <div class=\"c-banner-tabs c-banner-tabs--vertical js-animation-tab-parent\">\n                                <div class=\"c-banner__illustration c-banner__illustration--portrait\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"block_882cda3cbbe778a434aa2f64cde67071-0\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-animation-wrapper\">\n                                                    <div class=\"c-animation\">\n                                                        <div class=\"c-animation__container js-illustration-animation\"\n                                                             data-animation=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11180037\/03_solutions_banking_engage.json\"\n                                                             data-loop=\"false\"\n                                                        >\n                                                            <!-- ILLUSTRATION -->\n                                                        <\/div>\n                                                    <\/div>\n                                                <\/div>\n                                                                                        <\/div>\n                                            \t\t\t\t\t\t\t\t\t\t\t<div id=\"block_882cda3cbbe778a434aa2f64cde67071-1\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-animation-wrapper\">\n                                                    <div class=\"c-animation\">\n                                                        <div class=\"c-animation__container js-illustration-animation\"\n                                                             data-animation=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11180102\/03_ondemand_engage.json\"\n                                                             data-loop=\"false\"\n                                                        >\n                                                            <!-- ILLUSTRATION -->\n                                                        <\/div>\n                                                    <\/div>\n                                                <\/div>\n                                                                                        <\/div>\n                                            \t\t\t\t\t\t\t\t\t\t\t<div id=\"block_882cda3cbbe778a434aa2f64cde67071-2\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-animation-wrapper\">\n                                                    <div class=\"c-animation\">\n                                                        <div class=\"c-animation__container js-illustration-animation\"\n                                                             data-animation=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11180051\/03_engage_personalized_offer.json\"\n                                                             data-loop=\"false\"\n                                                        >\n                                                            <!-- ILLUSTRATION -->\n                                                        <\/div>\n                                                    <\/div>\n                                                <\/div>\n                                                                                        <\/div>\n                                            \t\t\t\t\t\t\t\t\t\t\t<div id=\"block_882cda3cbbe778a434aa2f64cde67071-3\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n                                                    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11182250\/engage-personalised-finance-offer.png\"\n                                                         alt=\"\">\n                                                <\/figure>\n                                                                                        <\/div>\n                                            \t\t\t\t\t\t\t\t\t\t\t<div id=\"block_882cda3cbbe778a434aa2f64cde67071-4\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n                                                    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11182332\/engage-personalised-promotion.png\"\n                                                         alt=\"\">\n                                                <\/figure>\n                                                                                        <\/div>\n                                            \t\t\t\t\t\t\t\t\t\t\t<div id=\"block_882cda3cbbe778a434aa2f64cde67071-5\" class=\"c-banner__illustration js-illustration-animation-tab-wrapper c-banner__illustration--portrait c-banner__illustration--light-grey\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"u-media-wrapper | u-media-wrapper--1-1\">\n                                                    <img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2019\/12\/11182307\/engage-cart-abandonment.png\"\n                                                         alt=\"\">\n                                                <\/figure>\n                                                                                        <\/div>\n                                            \n                                <\/div>\n                            <\/div>\n                            <!-- \/\/BANNER TABS -->\n                        <\/div>\n\n                        <div class=\"c-banner__right\">\n                            <article class=\"c-banner__content\" data-tabs>\n\n                                <h3 class=\"u-a5\">\n\t\t\t\t\t\t\t\t\tCasos de uso                                <\/h3>\n\n                                <ul class=\"c-numbered-list c-numbered-list--bordered u-regular\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_882cda3cbbe778a434aa2f64cde67071-0\" data-tab-default>\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">01<\/span>\n                                                <span>Oferta de pr\u00e9stamo preaprobada<\/span>\n                                            <\/a>\n                                        <\/li>\n                                            \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_882cda3cbbe778a434aa2f64cde67071-1\" >\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">02<\/span>\n                                                <span>Oferta personalizada<\/span>\n                                            <\/a>\n                                        <\/li>\n                                            \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_882cda3cbbe778a434aa2f64cde67071-2\" >\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">03<\/span>\n                                                <span>Oferta personalizada<\/span>\n                                            <\/a>\n                                        <\/li>\n                                            \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_882cda3cbbe778a434aa2f64cde67071-3\" >\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">04<\/span>\n                                                <span>Oferta financiera personalizada<\/span>\n                                            <\/a>\n                                        <\/li>\n                                            \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_882cda3cbbe778a434aa2f64cde67071-4\" >\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">05<\/span>\n                                                <span>Promocion personalizada<\/span>\n                                            <\/a>\n                                        <\/li>\n                                            \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"c-numbered-list__item js-illustration-tab-item\">\n                                            <a href=\"#block_882cda3cbbe778a434aa2f64cde67071-5\" >\n                                                <span class=\"c-numbered-list__item-number u-b3 u-heavy\">06<\/span>\n                                                <span>Abandono de carrito<\/span>\n                                            <\/a>\n                                        <\/li>\n                                                                            <\/ul>\n                            <\/article>\n\n\t                        \n                        <\/div>\n                    <\/div>\n\n                    <!-- \/\/BANNER -->\n                <\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Adi\u00f3s a la mensajer\u00eda gen\u00e9rica, hola comunicaciones contextuales.<\/p>\n","protected":false},"featured_media":25471,"template":"","solution-category":[451],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Interacci\u00f3n con el cliente - Infobip<\/title>\n<meta name=\"description\" content=\"Check out our solution around the topic of &quot; Interacci\u00f3n con el cliente &quot;\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www2.infobip.com\/es\/soluciones\/interaccion-cliente\" \/>\n<meta property=\"og:locale\" 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