{"id":317676,"date":"2022-11-22T17:42:07","date_gmt":"2022-11-22T15:42:07","guid":{"rendered":"https:\/\/www2.infobip.com\/?post_type=products-subpages&#038;p=317676"},"modified":"2022-11-22T18:14:48","modified_gmt":"2022-11-22T16:14:48","slug":"casos-de-uso","status":"publish","type":"products-subpages","link":"https:\/\/www2.infobip.com\/es\/whatsapp-business\/casos-de-uso","title":{"rendered":"Casos de Uso"},"content":{"rendered":"<!--USE CASES LIST-->\n<section class=\"o-r-section o-r-section--narrow\">\n    <div class=\"o-r-container\">\n        <div class=\"c-use-cases-list\">\n            <!--content-->\n            <div class=\"c-use-cases-list__content\">\n\t\t\t\t<!--USE CASE CARD-->\n<div class=\"c-use-case-card\">\n    <!--inner-->\n\t    <a href=\"https:\/\/www2.infobip.com\/docs\/use-cases\/share-real-time-updates-on-financial-transactions\" target=\"_blank\"\n       class=\"c-use-case-card__inner c-r-link__parent\">\n\t\t\n\t\t\t            <!--label-->\n            <span class=\"c-use-case-card__label\">\n            <!--LABEL-->\n            <span class=\"c-r-label u-r-b4 u-r-fw-700 u-r-uppercase\">\n                Atenci\u00f3n al cliente            <\/span>\n                <!--end LABEL-->\n            \n        <\/span>\n            <!--end label-->\n            <!--title-->\n            <h3 class=\"c-use-case-card__title u-r-a1 u-r-fw-900\">\n\t\t\t\tComparte actualizaciones en tiempo real respecto de transacciones financieras            <\/h3>\n            <!--end title-->\n            <!--description-->\n            <p class=\"c-use-case-card__description u-r-b0\">\n\t\t\t\tMant\u00e9n a tus clientes actualizados ante cualquier cambio en el saldo de su cuenta.             <\/p>\n            <!--end description-->\n\n\t\t\t                <!--link-->\n                <div class=\"c-use-case-card__link\">\n                    <!--LINK-->\n                    <span class=\"c-r-link u-r-b1 u-r-fw-700\">\n               <svg class=\"u-icon | u-icon--arrow-squircle-right-small\">\n                                        <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-right-small\"><\/use>\n                                    <\/svg>\n                <span>Aprende c\u00f3mo hacerlo<\/span>\n            <\/span>\n                    <!--end LINK-->\n                <\/div>\n                <!--end link-->\n\t\t\t\t\n\t\t\t    <\/a>\n\t<!--end inner-->\n<\/div>\n<!--end USE CASE CARD--><!--USE CASE CARD-->\n<div class=\"c-use-case-card\">\n    <!--inner-->\n\t    <a href=\"https:\/\/www2.infobip.com\/docs\/use-cases\/share-package-delivery-location\" target=\"_blank\"\n       class=\"c-use-case-card__inner c-r-link__parent\">\n\t\t\n\t\t\t            <!--label-->\n            <span class=\"c-use-case-card__label\">\n            <!--LABEL-->\n            <span class=\"c-r-label u-r-b4 u-r-fw-700 u-r-uppercase\">\n                Atenci\u00f3n al cliente            <\/span>\n                <!--end LABEL-->\n            \n        <\/span>\n            <!--end label-->\n            <!--title-->\n            <h3 class=\"c-use-case-card__title u-r-a1 u-r-fw-900\">\n\t\t\t\tComparte la ubicaci\u00f3n de entrega de pedidos            <\/h3>\n            <!--end title-->\n            <!--description-->\n            <p class=\"c-use-case-card__description u-r-b0\">\n\t\t\t\tNotifica a tus clientes d\u00f3nde fue entregado su pedido o art\u00edculo compartiendo la ubicaci\u00f3n.             <\/p>\n            <!--end description-->\n\n\t\t\t                <!--link-->\n                <div class=\"c-use-case-card__link\">\n                    <!--LINK-->\n                    <span class=\"c-r-link u-r-b1 u-r-fw-700\">\n               <svg class=\"u-icon | u-icon--arrow-squircle-right-small\">\n                                        <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-right-small\"><\/use>\n                                    <\/svg>\n                <span>Aprende c\u00f3mo hacerlo<\/span>\n            <\/span>\n                    <!--end LINK-->\n                <\/div>\n                <!--end link-->\n\t\t\t\t\n\t\t\t    <\/a>\n\t<!--end inner-->\n<\/div>\n<!--end USE CASE CARD--><!--USE CASE CARD-->\n<div class=\"c-use-case-card\">\n    <!--inner-->\n\t    <a href=\"https:\/\/www2.infobip.com\/docs\/use-cases\/send-invoices\" target=\"_blank\"\n       class=\"c-use-case-card__inner c-r-link__parent\">\n\t\t\n\t\t\t            <!--label-->\n            <span class=\"c-use-case-card__label\">\n            <!--LABEL-->\n            <span class=\"c-r-label u-r-b4 u-r-fw-700 u-r-uppercase\">\n                Atenci\u00f3n al cliente            <\/span>\n                <!--end LABEL-->\n            \n        <\/span>\n            <!--end label-->\n            <!--title-->\n            <h3 class=\"c-use-case-card__title u-r-a1 u-r-fw-900\">\n\t\t\t\tEnv\u00eda facturas            <\/h3>\n            <!--end title-->\n            <!--description-->\n            <p class=\"c-use-case-card__description u-r-b0\">\n\t\t\t\tUtiliza las plantillas de mensajes multimedia de WhatsApp para enviar facturas adjuntadas como documentos a trav\u00e9s de un mensaje de WhatsApp.             <\/p>\n            <!--end description-->\n\n\t\t\t                <!--link-->\n                <div class=\"c-use-case-card__link\">\n                    <!--LINK-->\n                    <span class=\"c-r-link u-r-b1 u-r-fw-700\">\n               <svg class=\"u-icon | u-icon--arrow-squircle-right-small\">\n                                        <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-right-small\"><\/use>\n                                    <\/svg>\n                <span>Aprende c\u00f3mo hacerlo<\/span>\n            <\/span>\n                    <!--end LINK-->\n                <\/div>\n                <!--end link-->\n\t\t\t\t\n\t\t\t    <\/a>\n\t<!--end inner-->\n<\/div>\n<!--end USE CASE CARD--><!--USE CASE CARD-->\n<div class=\"c-use-case-card\">\n    <!--inner-->\n\t    <a href=\"https:\/\/www2.infobip.com\/docs\/use-cases\/reduce-hold-time-in-your-call-center\" target=\"_blank\"\n       class=\"c-use-case-card__inner c-r-link__parent\">\n\t\t\n\t\t\t            <!--label-->\n            <span class=\"c-use-case-card__label\">\n            <!--LABEL-->\n            <span class=\"c-r-label u-r-b4 u-r-fw-700 u-r-uppercase\">\n                Satisfacci\u00f3n del cliente            <\/span>\n                <!--end LABEL-->\n            \n        <\/span>\n            <!--end label-->\n            <!--title-->\n            <h3 class=\"c-use-case-card__title u-r-a1 u-r-fw-900\">\n\t\t\t\tReduce el tiempo de espera en tu call center            <\/h3>\n            <!--end title-->\n            <!--description-->\n            <p class=\"c-use-case-card__description u-r-b0\">\n\t\t\t\tD\u00e9jales saber a tus clientes que pueden chatear con tus agentes v\u00eda WhatsApp tan pronto como estos est\u00e9n disponibles.             <\/p>\n            <!--end description-->\n\n\t\t\t                <!--link-->\n                <div class=\"c-use-case-card__link\">\n                    <!--LINK-->\n                    <span class=\"c-r-link u-r-b1 u-r-fw-700\">\n               <svg class=\"u-icon | u-icon--arrow-squircle-right-small\">\n                                        <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-right-small\"><\/use>\n                                    <\/svg>\n                <span>Aprende c\u00f3mo hacerlo<\/span>\n            <\/span>\n                    <!--end LINK-->\n                <\/div>\n                <!--end link-->\n\t\t\t\t\n\t\t\t    <\/a>\n\t<!--end inner-->\n<\/div>\n<!--end USE CASE CARD--><!--USE CASE CARD-->\n<div class=\"c-use-case-card\">\n    <!--inner-->\n\t    <a href=\"https:\/\/www2.infobip.com\/docs\/use-cases\/create-a-simple-self-service-chatbot\" target=\"\"\n       class=\"c-use-case-card__inner c-r-link__parent\">\n\t\t\n\t\t\t            <!--label-->\n            <span class=\"c-use-case-card__label\">\n            <!--LABEL-->\n            <span class=\"c-r-label u-r-b4 u-r-fw-700 u-r-uppercase\">\n                Atenci\u00f3n al cliente            <\/span>\n                <!--end LABEL-->\n            \n        <\/span>\n            <!--end label-->\n            <!--title-->\n            <h3 class=\"c-use-case-card__title u-r-a1 u-r-fw-900\">\n\t\t\t\tDise\u00f1a un chatbot de autoservicio simple            <\/h3>\n            <!--end title-->\n            <!--description-->\n            <p class=\"c-use-case-card__description u-r-b0\">\n\t\t\t\tProvee informaci\u00f3n importante a tus clientes, 24\/7, creando un chatbot simple y libre de c\u00f3digo.             <\/p>\n            <!--end description-->\n\n\t\t\t                <!--link-->\n                <div class=\"c-use-case-card__link\">\n                    <!--LINK-->\n                    <span class=\"c-r-link u-r-b1 u-r-fw-700\">\n               <svg class=\"u-icon | u-icon--arrow-squircle-right-small\">\n                                        <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-right-small\"><\/use>\n                                    <\/svg>\n                <span>Aprende c\u00f3mo hacerlo<\/span>\n            <\/span>\n                    <!--end LINK-->\n                <\/div>\n                <!--end link-->\n\t\t\t\t\n\t\t\t    <\/a>\n\t<!--end inner-->\n<\/div>\n<!--end USE CASE CARD--><!--USE CASE CARD-->\n<div class=\"c-use-case-card\">\n    <!--inner-->\n\t    <a href=\"https:\/\/www2.infobip.com\/docs\/use-cases\/speed-up-onboarding-with-newly-registered-users\" target=\"_blank\"\n       class=\"c-use-case-card__inner c-r-link__parent\">\n\t\t\n\t\t\t            <!--label-->\n            <span class=\"c-use-case-card__label\">\n            <!--LABEL-->\n            <span class=\"c-r-label u-r-b4 u-r-fw-700 u-r-uppercase\">\n                Atenci\u00f3n al cliente            <\/span>\n                <!--end LABEL-->\n            \n        <\/span>\n            <!--end label-->\n            <!--title-->\n            <h3 class=\"c-use-case-card__title u-r-a1 u-r-fw-900\">\n\t\t\t\tAgiliza el onboarding            <\/h3>\n            <!--end title-->\n            <!--description-->\n            <p class=\"c-use-case-card__description u-r-b0\">\n\t\t\t\tEnv\u00eda mensajes de bienvenida a usuarios recientemente registrados.             <\/p>\n            <!--end description-->\n\n\t\t\t                <!--link-->\n                <div class=\"c-use-case-card__link\">\n                    <!--LINK-->\n                    <span class=\"c-r-link u-r-b1 u-r-fw-700\">\n               <svg class=\"u-icon | u-icon--arrow-squircle-right-small\">\n                                        <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-right-small\"><\/use>\n                                    <\/svg>\n                <span>Aprende c\u00f3mo hacerlo<\/span>\n            <\/span>\n                    <!--end LINK-->\n                <\/div>\n                <!--end link-->\n\t\t\t\t\n\t\t\t    <\/a>\n\t<!--end inner-->\n<\/div>\n<!--end USE CASE CARD--><!--USE CASE CARD-->\n<div class=\"c-use-case-card\">\n    <!--inner-->\n\t    <a href=\"https:\/\/www2.infobip.com\/docs\/use-cases\/credit-card-activation\" target=\"_blank\"\n       class=\"c-use-case-card__inner c-r-link__parent\">\n\t\t\n\t\t\t            <!--label-->\n            <span class=\"c-use-case-card__label\">\n            <!--LABEL-->\n            <span class=\"c-r-label u-r-b4 u-r-fw-700 u-r-uppercase\">\n                Atenci\u00f3n al cliente            <\/span>\n                <!--end LABEL-->\n            \n        <\/span>\n            <!--end label-->\n            <!--title-->\n            <h3 class=\"c-use-case-card__title u-r-a1 u-r-fw-900\">\n\t\t\t\tActivaci\u00f3n de tarjeta de cr\u00e9dito            <\/h3>\n            <!--end title-->\n            <!--description-->\n            <p class=\"c-use-case-card__description u-r-b0\">\n\t\t\t\tUtiliza botones interactivos de call-to-action para guiar a los clientes a trav\u00e9s de su proceso de onboarding.             <\/p>\n            <!--end description-->\n\n\t\t\t                <!--link-->\n                <div class=\"c-use-case-card__link\">\n                    <!--LINK-->\n                    <span class=\"c-r-link u-r-b1 u-r-fw-700\">\n               <svg class=\"u-icon | u-icon--arrow-squircle-right-small\">\n                                        <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-right-small\"><\/use>\n                                    <\/svg>\n                <span>Aprende c\u00f3mo hacerlo<\/span>\n            <\/span>\n                    <!--end LINK-->\n                <\/div>\n                <!--end link-->\n\t\t\t\t\n\t\t\t    <\/a>\n\t<!--end inner-->\n<\/div>\n<!--end USE CASE CARD--><!--USE CASE CARD-->\n<div class=\"c-use-case-card\">\n    <!--inner-->\n\t    <a href=\"https:\/\/www2.infobip.com\/docs\/use-cases\/loyalty-points-reminders-and-status-notifications\" target=\"_blank\"\n       class=\"c-use-case-card__inner c-r-link__parent\">\n\t\t\n\t\t\t            <!--label-->\n            <span class=\"c-use-case-card__label\">\n            <!--LABEL-->\n            <span class=\"c-r-label u-r-b4 u-r-fw-700 u-r-uppercase\">\n                Satisfacci\u00f3n del cliente            <\/span>\n                <!--end LABEL-->\n            \n        <\/span>\n            <!--end label-->\n            <!--title-->\n            <h3 class=\"c-use-case-card__title u-r-a1 u-r-fw-900\">\n\t\t\t\tRecordatorios de puntos de fidelidad y notificaciones de estado del pedido            <\/h3>\n            <!--end title-->\n            <!--description-->\n            <p class=\"c-use-case-card__description u-r-b0\">\n\t\t\t\tAyuda a tus clientes a usar sus beneficios y al mismo tiempo elimina tareas tediosas de la carga laboral de tu equipo de soporte.             <\/p>\n            <!--end description-->\n\n\t\t\t                <!--link-->\n                <div class=\"c-use-case-card__link\">\n                    <!--LINK-->\n                    <span class=\"c-r-link u-r-b1 u-r-fw-700\">\n               <svg class=\"u-icon | u-icon--arrow-squircle-right-small\">\n                                        <use xlink:href=\"https:\/\/www2.infobip.com\/wp-content\/themes\/infobip\/static\/icons\/symbol-defs.svg#u-icon--arrow-squircle-right-small\"><\/use>\n                                    <\/svg>\n                <span>Aprende c\u00f3mo hacerlo<\/span>\n            <\/span>\n                    <!--end LINK-->\n                <\/div>\n                <!--end link-->\n\t\t\t\t\n\t\t\t    <\/a>\n\t<!--end inner-->\n<\/div>\n<!--end USE CASE CARD-->            <\/div>\n            <!--end content-->\n        <\/div>\n    <\/div>\n<\/section>\n<!--end USE CASES LIST-->\n\n<!--PRE FOOTER CTA-->\n<section class=\"o-r-section o-r-section--big o-r-section--gradient-blue\">\n    <div class=\"o-r-container\">\n        <div class=\"c-pre-footer-cta u-text-center\">\n            <!--title-->\n            <h3 class=\"c-pre-footer-cta__title u-r-a2 u-r-fw-900\">\n\t\t\t\tComienza a utilizar la API de WhatsApp Business, hoy mismo,            <\/h3>\n            <!--end title-->\n            <!--description-->\n            <p class=\"c-pre-footer-cta__description u-r-a1\">\n\t\t\t\tcon Infobip como tu proveedor oficial de la soluci\u00f3n.             <\/p>\n            <!--end description-->\n            <!--buttons-->\n            <div class=\"c-overview-header-row__buttons\">\n\t\t\t\t<a href=\"\/contact?channel=pr-whatsapp\" class=\"c-r-button u-r-b2 u-r-fw-700\" target=\"_self\">\n                            Contacta a un experto\n                        <\/a><a href=\"\/customer?product=61610\" class=\"c-r-button c-r-button--black u-r-b2 u-r-fw-700\" target=\"_self\">\n                            Casos de \u00e9xito\n                        <\/a>\t\t\t\t\t\t\n            <\/div>\n            <!--end buttons-->\n        <\/div>\n    <\/div>\n<\/section>\n<!--end PRE FOOTER CTA-->","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Casos de Uso de la API de WhatsApp Business<\/title>\n<meta name=\"description\" content=\"Desde el env\u00edo de notificaciones en tiempo real hasta la entrega de confirmaciones de saldos de cuentas, WhatsApp te permite estar ah\u00ed para tus clientes en todo momento. \u00a1Conoce m\u00e1s!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www2.infobip.com\/es\/whatsapp-business\/casos-de-uso\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Casos de Uso de la API de WhatsApp Business\" \/>\n<meta property=\"og:description\" content=\"Desde el env\u00edo de notificaciones en tiempo real hasta la entrega de confirmaciones de saldos de cuentas, WhatsApp te permite estar ah\u00ed para tus clientes en todo momento. 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