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\n Results<\/span>\n <\/p>\n <\/div>\n<\/div>\n\n\nOptimized registration process boosts conversion rate by 40%<\/h2>\n\n\n\n The optimized driver registration process enabled Bolt to achieve its goals and secure a 40% rise in conversion rate<\/strong>.<\/p>\n\n\n\nThanks to Infobip\u2019s flexible and scalable SaaS suite, Bolt can offer a superior experience to drivers and staff alike:<\/p>\n\n\n\n
Drivers can use a mobile messaging app they already know and trust to register in a fast, friendly, and efficient<\/strong> way.<\/li>Agents can handle a higher volume of inquiries<\/strong> and enjoy a reduction in repetitive, manual tasks.<\/li>Bolt can support drivers at every step in the registration and proactively bring lost leads back<\/strong> into the registration process, right where they left off.<\/li><\/ul>\n\n\n\nThis data-driven, customer-centric, and scalable approach to driver onboarding and engagement gives Bolt the real-time insights it needs to continually improve these experiences<\/strong>.<\/p>\n\n\n\nThanks to its successful trial in South Africa, the solution was scaled and rolled out to an additional eight countries in Africa and Europe.<\/p>\n\n\n\n
Bolt is now looking to further optimize the registration journey and add additional channels to boost its driver acquisition efforts and deliver a localized approach in each region.<\/p>\n\n\n
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\n \n <\/figure>\n \n <\/div>\n <\/header>\n\n \n Company profile<\/span>\n Bolt<\/h4>\n Bolt is a transportation platform providing ride-hailing, micromobility, and food delivery services, with the help of its more than 1.5 million registered drivers. Headquartered in Tallinn, Estonia, it operates in more than 200 cities across 40 countries in Europe, Africa, Western Asia, and Latin America. Used by 50 million happy customers, Bolt\u2019s ride-hailing services provide a fast and affordable way to move around cities. The company is committed to helping cities improve mobility, minimize car ownership, and reduce urban pollution. <\/p>\n <\/article>\n <\/div>\n<\/div>\n\n\n
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\n\t \n \n Yev Baluyeva <\/h5>\n \n Lifecycle Marketing Manager, Bolt <\/span>\n <\/header>\n \n \n Infobip helped us improve the way we register and onboard drivers using WhatsApp. We used Answers, Conversations, and Moments to enhance our driver registration process and achieve additional growth in conversions. Together, these technologies mean we can deliver better experiences to drivers and optimize internal processes. Our strong partnership with Infobip helps support the company\u2019s rapid growth. <\/h4>\n \n <\/p>\n <\/article>\n <\/div>\n \n<\/div>\n","protected":false},"excerpt":{"rendered":"
We helped ride-hailing company Bolt to optimize its driver registration journey and secure a 40% rise in conversion rate.<\/p>\n","protected":false},"featured_media":58461,"template":"","acf":[],"yoast_head":"\n
Bolt ride hailing case study: how we grew driver conversion by 40%<\/title>\n \n \n \n \n \n \n \n \n \n \n \n\t \n\t \n\t \n \n \n \n \n \n\t \n