{"id":291031,"date":"2022-06-06T12:26:22","date_gmt":"2022-06-06T10:26:22","guid":{"rendered":"https:\/\/www2.infobip.com\/downloads\/the-human-automated-impact-on-apac-cx"},"modified":"2022-07-05T11:02:25","modified_gmt":"2022-07-05T09:02:25","slug":"the-human-automated-impact-on-apac-cx","status":"publish","type":"downloads","link":"https:\/\/www2.infobip.com\/cn\/downloads\/the-human-automated-impact-on-apac-cx","title":{"rendered":"\u4eba\u5de5\u548c\u81ea\u52a8\u5316\u4ea4\u4e92\u5bf9\u4e9a\u592a\u5730\u533a\u7528\u6237\u4f53\u9a8c\u8bae\u7a0b\u7684\u5f71\u54cd"},"content":{"rendered":"\n<section class=\"o-r-section o-r-section--big o-r-section--light-blue\">\n    <div class=\"o-r-container\">\n        <div class=\"c-survey-results c-survey-results--up-to-3-tiled\">\n            <header class=\"c-survey-results__header u-r-text-center\">\n                <h2 class=\"c-survey-results__title u-r-a3 u-r-fw-900\">\u4e9a\u592a\u5730\u533a\u7684\u7528\u6237\u4f53\u9a8c\u8d8b\u52bf<\/h2>\n                <p class=\"c-survey-results__subtitle u-r-b0\">\u6765\u6e90\uff1aForrester Consulting \u4ee3\u8868 Infobip\u82f1\u5bcc\u5fc5 \u8fdb\u884c\u7684\u4e00\u9879\u59d4\u6258\u7814\u7a76<\/p>\n            <\/header>\n\n            <div class=\"c-survey-results__content\">\n\t\t\t\t\t\t\t\t                    <div class=\"c-survey-results__stats\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- CIRC CHART -->\n<div class=\"c-circ-chart__wrapper\">\n    <div class=\"c-circ-chart js-circ-chart\" data-chart-value=\"2\">\n        <svg viewBox=\"0 0 40 40\">\n            <path class=\"c-circ-chart__background\"\n                d=\"M20 4\n                    a 15.9155 15.9155 0 0 1 0 31.831\n                    a 15.9155 15.9155 0 0 1 0 -31.831\"\n                \/>\n            <path class=\"c-circ-chart__progress js-circ-progress\"\n                stroke-dasharray=\"0, 100\"\n                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js-testimonial-block-graphics-slider\">\n                            <div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n<div class=\"swiper-slide c-testimonials-block__graphics-slide\">\n    <!--main holder-->\n    <div class=\"c-testimonials-block__graphics-holder\" style=\"background-color: \">\n\t\t            <figure><img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2022\/06\/03164711\/20210911-carsome-logo.png\" alt=\"\"><\/figure>\n\t\t\n\t\t            <div class=\"c-testimonials-block__person-photo\" style=\"background-image: url(https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2022\/06\/03164457\/20210911-carsome-person.png)\"><\/div>\n\t\t    <\/div>\n    <!--end main holder-->\n<\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n<div class=\"swiper-slide c-testimonials-block__graphics-slide\">\n    <!--main holder-->\n    <div class=\"c-testimonials-block__graphics-holder\" style=\"background-color: \">\n\t\t            <figure><img src=\"https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2022\/06\/03164703\/cs-beamgo-logo.png\" alt=\"\"><\/figure>\n\t\t\n\t\t            <div class=\"c-testimonials-block__person-photo\" style=\"background-image: url(https:\/\/cdn-www.infobip.com\/wp-content\/uploads\/2022\/06\/03164508\/cs-customer-story-beamgo-testimonial.png)\"><\/div>\n\t\t    <\/div>\n    <!--end main holder-->\n<\/div>\t\t\t\t\t\t\t\t                            <\/div>\n                        <\/div>\n                        <!--end graphics slider-->\n                    <\/div>\n                    <!--end inner-->\n                <\/div>\n                <!--end graphics-->\n                <!--content-->\n                <div class=\"c-testimonials-block__content\">\n                    <!--content slider-->\n                    <div class=\"swiper-container js-testimonial-block-content-slider\">\n                        <div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n<div class=\"swiper-slide c-testimonials-block__content-slide\">\n\t<div class=\"c-testimonials-block__icon\">\n\t\t<svg class=\"u-r-icon u-r-icon--quote\" viewBox=\"0 0 40 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n    <path d=\"M14.223 29.005c-1.5 1.5-3.416 2.25-5.75 2.25-2.466 0-4.45-.9-5.95-2.7-1.5-1.8-2.25-4.2-2.25-7.2 0-4.2 1.117-8.117 3.35-11.75 2.234-3.634 5.384-6.717 9.45-9.25l3.9 5c-3.933 3.2-6.366 6.7-7.3 10.5 2 .2 3.634.983 4.9 2.35 1.267 1.366 1.9 3.05 1.9 5.05 0 2.333-.75 4.25-2.25 5.75zm22.2 0c-1.5 1.5-3.416 2.25-5.75 2.25-2.466 0-4.45-.9-5.95-2.7-1.5-1.8-2.25-4.2-2.25-7.2 0-4.2 1.117-8.117 3.35-11.75 2.234-3.634 5.384-6.717 9.45-9.25l3.9 5c-3.933 3.2-6.366 6.7-7.3 10.5 2 .2 3.634.983 4.9 2.35 1.267 1.366 1.9 3.05 1.9 5.05 0 2.333-.75 4.25-2.25 5.75z\"\/>\n<\/svg>\t<\/div>\n\n\t        <h4 class=\"c-testimonials-block__quote u-r-a1 u-r-fw-400\">\n            We\u2019re happy to find a single platform solution to cover our entire customer journey right from service to transactional and promotional activities. Infobip\u2019s solutions were not only easy to integrate but implement as well, enabling us to quickly get up and running with an omnichannel strategy. Answers helped us automate our communication over our customers preferred channels \u2013 web Live Chat and WhatsApp, Conversations empowered our agents to deal with complex queries, and SMS let us make the verification process seamless. With Infobip we\u2019re truly able to provide our customers with a digitized car buying experience.        <\/h4>\n\t\n\t        <p class=\"c-testimonials-block__author u-r-b0 u-r-fw-700\">\n            Anna Kim, Regional Marketing Director, Carsome        <\/p>\n\t\n<\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n<div class=\"swiper-slide c-testimonials-block__content-slide\">\n\t<div class=\"c-testimonials-block__icon\">\n\t\t<svg class=\"u-r-icon u-r-icon--quote\" viewBox=\"0 0 40 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n    <path d=\"M14.223 29.005c-1.5 1.5-3.416 2.25-5.75 2.25-2.466 0-4.45-.9-5.95-2.7-1.5-1.8-2.25-4.2-2.25-7.2 0-4.2 1.117-8.117 3.35-11.75 2.234-3.634 5.384-6.717 9.45-9.25l3.9 5c-3.933 3.2-6.366 6.7-7.3 10.5 2 .2 3.634.983 4.9 2.35 1.267 1.366 1.9 3.05 1.9 5.05 0 2.333-.75 4.25-2.25 5.75zm22.2 0c-1.5 1.5-3.416 2.25-5.75 2.25-2.466 0-4.45-.9-5.95-2.7-1.5-1.8-2.25-4.2-2.25-7.2 0-4.2 1.117-8.117 3.35-11.75 2.234-3.634 5.384-6.717 9.45-9.25l3.9 5c-3.933 3.2-6.366 6.7-7.3 10.5 2 .2 3.634.983 4.9 2.35 1.267 1.366 1.9 3.05 1.9 5.05 0 2.333-.75 4.25-2.25 5.75z\"\/>\n<\/svg>\t<\/div>\n\n\t        <h4 class=\"c-testimonials-block__quote u-r-a1 u-r-fw-400\">\n            Infobip\u2019s platform has helped us, at Beam&#038;Go, to improve our customer communications at scale. Before Infobip, our customer service processes were manual, while now, they are more automated, cost-efficient, and user-friendly. Our customers now experience a seamless customer journey while at the same time we\u2019ve cut costs by around 30%.        <\/h4>\n\t\n\t        <p class=\"c-testimonials-block__author u-r-b0 u-r-fw-700\">\n            Kath Cayabyab, Marketing Team Lead, Beam&#038;Go        <\/p>\n\t\n<\/div>\t\t\t\t\t\t\t                        <\/div>\n                    <\/div>\n                    <!--end content slider-->\n                    <!--slider pagination-->\n                    <div class=\"c-slider-pagination js-testimonial-block-slider-pagination\"><\/div>\n                    <!--end slider pagination-->\n                <\/div>\n                <!--end content-->\n            <\/div>\n        <\/div>\n    <\/section>\n    <!--end TESTIMONIALS BLOCK-->\n\t\n\n\n\t<!--RELATED CONTENT-->\n\t<section class=\"o-r-section o-r-section--narrow o-r-section--big o-r-section--light-blue\">\n\t\t<div class=\"o-r-container\">\n\t\t\t<div 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